The Senior Applications Administrator is a hands-on technical role responsible for the administration, configuration, licensing, and day-to-day support of the organization’s portfolio of SaaS applications outside of foundational systems such as Salesforce and Workday. As a member of the Information Technology team, you will serve as the primary technical owner for tools including (but not limited to) Canto, Swoogo, Airtable, and Slack, ensuring these platforms are secure, well-integrated, and aligned with business needs.
Partnering closely with stakeholders across the Recording Academy and its affiliates, you will onboard users, manage access and licensing, troubleshoot issues, coordinate vendors, and optimize application usage. Unlike system-specific administrators (e.g., Salesforce or Workday), you will own multiple applications and focus on scalable administration (security maintenance, business process configuration, reporting, and feature releases), vendor management, and operational excellence across the broader application ecosystem. As a quick technical and functional learner of new software applications, you will work with a sense of urgency while remaining collaborative and service oriented.
WHAT YOU'LL DO- Administer and support a portfolio of SaaS applications.
- Manage user access, roles, permissions, and license allocation.
- Act as the primary IT point of contact for supported applications.
- Troubleshoot application issues and coordinate resolution with vendors.
- Partner with business stakeholders to gather requirements and improve tool adoption.
- Administer generative AI applications.
- Quickly learn new technologies as needed.
- Maintain documentation, standards, and best practices for application administration.
- Support renewals, compliance, and vendor relationship management.
- Monitor system performance, efficiency, and use.
- Monitor tickets and respond to daily support requests and resolve issues.
- Design job system job aids and develop user training.
- Other duties as assigned.
SKILLS & EXPERIENCE- Bachelor’s degree in computer science, information technology, or related field.
- 5+ years of experience administering enterprise and/or business SaaS applications in a mid to large enterprise IT environment.
- Hands-on experience managing user access, roles, permissions, and licensing across multiple platforms.
- Experience administering tools such as Canto, Swoogo, Airtable, Slack or similar platforms. Previous DAM experience a plus.
- Experience with vendor management, renewals, and license optimization.
- Experience utilizing generative AI with applications for developing automations.
- Basic understanding of integrations, SSO, and identity management (e.g., SAML, Okta, Azure AD).
- Strong troubleshooting skills with the ability to diagnose application issues and coordinate resolution with vendors.
- Experience working directly with business stakeholders to gather requirements and support application needs.
- Familiarity with SaaS security concepts, access controls, and compliance best practices.
- Strong documentation and organizational skills, with the ability to manage multiple applications simultaneously. Application implementation experience preferred.
- Excellent communication skills and attention to detail with the ability to translate technical concepts for non-technical users.
- Willingness and availability for some travel as needed for periodic team meetings.
PHYSICAL DEMANDS FOR CERTAIN ROLES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.
SALARY AND BENEFITS
The starting rate for this position is $45.94 to $51.21 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market.
The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more).Click here for an overview of our company benefits.
