The Key Account Manager (KAM) for Axalta Retail is responsible for managing and growing strategic relationships with national and regional retail partners. This role serves as the primary point of contact between Axalta and the customer, driving alignment across commercial strategy, supply chain, marketing, and product initiatives.
The KAM is accountable for delivering revenue growth, strengthening category position, and ensuring operational excellence across the retail business. Success in this role requires strong cross-functional leadership, disciplined execution, and the ability to build long-term, value-driven partnerships.
Key Responsibilities
Relationship Management & Alignment
Build and maintain strong relationships both externally with retail partners and internally across Axalta’s cross-functional teams.
Establish multi-level relationships across customer organizations (commercial, operational, and leadership)
Partner closely with internal teams, including Sales, Supply Chain, Marketing, Product, and Finance
Serve as the central point of coordination for all account-related activity
Lead regular alignment meetings to ensure clear communication of priorities, risks, and opportunities
Retail Growth & Category Development
Drive growth through disciplined retail execution and category-focused strategies.
Lead assortment planning, line reviews, and assortment optimization to expand category presence
Identify and execute incremental opportunities, including new item placement and distribution gains
Drive off-shelf opportunities (end caps, displays, seasonal programs, tests, etc.)
Ensure strong execution of planogram resets and merchandising standards
Develop and execute promotional plans aligned with retailer strategies and financial targets
Support both new business growth and retention of existing business
Joint Business Execution
Operate as a strategic partner to the customer, aligning plans and delivering results collaboratively.
Develop and execute joint business plans that align with customer and company objectives
Coordinate cross-functional execution of product launches, promotions, and key initiatives
Ensure readiness across supply chain, inventory, and pricing to support retail execution
Contribute to the customer’s broader category strategy and long-term growth plans
Performance & Business Management
Own account performance through data-driven decision making and continuous improvement.
Monitor sales, inventory, service levels, and promotional performance
Identify risks and opportunities and translate them into actionable plans
Drive improvements in in-stock performance, operational efficiency, and profitability
Ensure alignment to financial targets and effective use of trade investment
Conduct sales analysis and provide input into demand forecasting to support inventory planning, promotional execution, and overall business performance
Qualifications & Experience
Bachelor’s Degree and/or 5+ years of relevant experience required
Experience managing or selling into retail accounts strongly preferred
Strong understanding of retail fundamentals, including merchandising, promotions, and inventory management
Solid business and financial acumen
Core Capabilities
Effective leader and communicator
Results-driven with strong ownership mindset
Collaborative and team-oriented
Strong organizational and execution skills
Ability to influence and negotiate across multiple stakeholders
Professional, adaptable, and self-motivated
Travel Requirement: Approximately 25–35%
