Leads the case management process; balancing the needs of individual patients with the objectives of Sanofi and US Oncology business unit
Assesses patients’ needs and develops strategic action plans that provide for the initiation and continuation of treatment
Facilitates insurance approval for Sanofi Oncology therapies
Educates patients, caregivers, health care providers, and others regarding insurance limitations/requirements, case management services, and relevant disease/product information
Maintains comprehensive understanding of the reimbursement process, navigation of health care systems, billing/coding guidelines, insurance plans, payer trends, internal and external patient assistance programs, and related resources
Facilitates access to Sanofi CareASSIST support programs, including Free Goods and Copay
Maintains up-to-date knowledge of the resources available at the regional level, including alternative resources, and applies this knowledge in way that best supports patient access to therapy.
Compliantly coordinates the exchange of patient-related information with internal and external stakeholders
Exhibits initiative and leadership within the cross-functional regional team. Able to consistently identify complex patient specific issues and develop action plans accordingly. Demonstrates accountability for action plan execution, and energetically drives for success and results.
Establishes and maintains professional, effective relationships with internal and external stakeholders
Attends patient meetings, site visits/calls, conferences and trade shows to educate individuals regarding CareASSIST services and other approved case management topics. Represent Sanofi in all venues in a professional manner
Raises own performance expectations and goals to support entrepreneurial approach to the growth of the team and the business
Demonstrates and maintains a high level of business acumen, understanding of Sanofi’s business model, and the role of the case manager and patient support services team in commercializing the business and driving initiatives to meet goals
Demonstrates innovation by consistently monitoring systems, processes, and potential gaps, offering new ideas and solutions to elevate the support program
Effectively shares reimbursement and other knowledge with PSS members through orientation training, case studies, consultation for complex cases and special projects as requested.
Consistently maintains accurate data, including insurance, coverage approvals, on-going coverage requirements, and all patient and provider interactions.
Proficient in use of CRM tool to document work. Consistently leverages CRM reporting tools and data analytics to make strategic territory decisions while prioritizing patient and customer needs.
Provide caseload coverage outside of assigned territory as needed.
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the .
