IT Technician

ProSource Industries, Inc. • Full-time • Grand Prairie, TX, US • 1d ago

IT Technician I

ProSource Industries specializes in the manufacturing of precision components for Wire Harnesses, Cable Assemblies and Electrical Control Panels for OEM'S. Our commitment to quality, innovation, and customer satisfaction has positioned us as a leader in the industry.

We are looking for a meticulous and detail-oriented IT Technician I to join our team. The IT Technician I is responsible for providing first-level technical support to end users, resolving daily IT tickets, and maintaining the organization’s IT systems and equipment. This role works closely with the company’s third-party Managed Service Provider (MSP) for guidance, escalation, and implementation of IT best practices. This role supports the all daily operations at Prosource and reports directly to the CFO.

Key Responsibilities

Serve as the primary point of contact for all internal IT support requests (hardware, software, network, and user access issues)
Monitor and respond to daily IT tickets, ensuring timely resolution and clear communication with users
Troubleshoot and resolve common technical issues including:
Workstations, laptops, printers, and mobile devices
Email, VPN, and basic network connectivity
User account access and permissions
Escalate complex issues to the MSP and coordinate through resolution
Assist with onboarding and offboarding employees, including:
Device setup and configuration
Account creation and access provisioning
Maintain accurate documentation of IT assets, configurations, and procedures
Support implementation of IT policies, security protocols, and system updates as directed by the MSP
Perform routine system checks, updates, and maintenance tasks
Assist with inventory management of IT equipment and supplies
Ensure adherence to cybersecurity best practices at the user level