Description
PermaPlate is a family-owned company based in Salt Lake City with a 40-year history of delivering exceptional customer service and high-quality products. Over the past five years, we have experienced tremendous growth and continue to invest in building a strong team of talented professionals.
We are seeking an IT Support Specialist to join our IT team and play a key role in supporting employees across our headquarters, secondary location, and remote workforce. This position works closely with the Systems Administrator to provide day-to-day technical support, maintain end-user systems, and contribute to ongoing IT operations and improvements.
This is an excellent opportunity for a motivated, service-oriented professional who enjoys problem-solving, learning new technologies, and making a meaningful impact in a growing organization.
Essential Duties And Responsibilities
- Provide technical support for desktops, laptops, virtual machines, mobile devices, VoIP equipment, printers, scanners, and other technology assets.
- Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
- Diagnose and resolve issues related to operating systems, software applications, user accounts, networking, VPN connectivity, and other end-user technology needs.
- Deliver support to employees both remotely and onsite in a timely, professional, and customer-focused manner.
- Manage and resolve support requests through the IT ticketing system while adhering to established service level expectations.
- Perform routine user administration tasks, including account setup, password resets, drive mapping, and support within Microsoft 365 and Active Directory environments.
- Assist with email account configuration and support in Outlook.
- Support employee onboarding and offboarding by preparing equipment, provisioning accounts, deploying software, and completing related setup tasks.
- Maintain accurate inventory records for hardware and related IT assets.
- Perform scheduled maintenance, updates, and routine checks on end-user devices.
- Assist the Systems Administrator with projects, system enhancements, and other departmental initiatives.
- Escalate issues appropriately and collaborate with internal team members to ensure effective resolution.
- Serve as a reliable point of contact for assigned technical issues from initial intake through final resolution.
Requirements
Qualifications
- Minimum of 2 years of experience in an IT support, help desk, or similar technical support role.
- Experience supporting Microsoft 365 applications and services.
- Working knowledge of Windows operating systems, desktop support, and basic networking concepts.
- Experience with user account administration and general end-user support tasks.
- Strong troubleshooting, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Demonstrated customer service skills and the ability to build positive working relationships across the organization.
- Ability to work independently as well as collaboratively within a team environment.
- Must successfully pass a background check.
Required Certification
Preferred Qualifications
- CompTIA Network+
- Microsoft AZ-900
- Microsoft 365 Certified: Endpoint Administrator Associate
- Experience with Jira Software and Jira Service Management
- Additional CompTIA or Microsoft certifications are a plus
