Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

This role will report into our Technical Assistance Manager. The IT Support Specialist will answer tickets and provide real-time technical support for our employees for our NextGen EHR, Office 365, and other software. We are looking for someone with a strong technical acumen that wants to help us improve our IT function and grow with us. You will be able to see your impact as you help our employees and clinicians provide care for our clients in their greatest time of need.

Our Pillars

Make things easier
Forge genuine connections
Elevate the standard

Roles and Responsibilites

Provide first-level support to end-users for hardware, software, and network-related issues.
Install, configure, and maintain hardware and software components, including desktops, laptops, and printers
Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
Collaborate with IT team members to implement and maintain IT policies and procedures.
Assist in the administration of IT systems, including user account management and access control.
Conduct technology training sessions for employees to enhance their proficiency with IT tools.
Stay current with industry trends and technologies to provide proactive recommendations for system improvements.
Performs other duties as assigned.

Qualifications

Proven experience as an IT Support Specialist or similar role.
Strong knowledge of Windows and/or Mac operating systems.
Knowledge of Office 365 administration.
Familiarity with networking concepts and troubleshooting.
Excellent communication and interpersonal skills.
Customer-focused with a commitment to providing exceptional service.
Ability to work independently and collaboratively in a team environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
Experience with EHR (Electronic Health Records) systems a plus.
Experience with Jira/Atlassian suite a plus.

Benefits

W2 role with competitive salary
Medical, Dental and Vision on the first of the month after employment (based on FT hours)
Paid Vacation, Sick, and Holiday time
Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
401(k) plan with company contribution
Opportunity to work in a cutting-edge healthcare technology environment
Professional development opportunities and training
Collaborative and supportive work culture
Impactful role contributing to the enhancement of patient care and healthcare processes

If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.

Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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