Company Description
Pricon Enterprise Technologies, established in 1985, is a trusted leader in technology consulting and services. We specialize in delivering comprehensive solutions including Enterprise Storage, Virtualization, Resilient Network Infrastructure, Data Center Technologies, and Lifecycle Management. With a commitment to 24/7 support and uncompromised service, Pricon caters to enterprise, small and mid-sized businesses, government, and educational sectors. Our mission is to provide scalable and innovative technology solutions designed to support the growth and efficiency of our clients.
Role Description
This is a full-time on-site role located in Anaheim, CA, for a System Engineer / IT Support professional. The role involves designing, implementing, and maintaining system infrastructure; troubleshooting technical issues; and providing day-to-day system administration. The System Engineer / IT Support professional will also offer technical support to ensure the stability, efficiency, and security of IT systems.
Responsibilities:
- Install, maintain, update, and monitor Servers (physical and virtual), Rack and Blade systems, Network Equipment, Firewalls, Switches, Backup Hardware and Software, operating system updates and patches in various environments
- Provide technical assistance with desktop hardware and software including Microsoft Office 365
- Resolve issues for clients via phone, on site, or remotely
- Provide onsite break/fix service when necessary
- Recommend hardware and software improvements
- Track customer issues and resolutions
- Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences.
- Maintain meticulous client specific documentation
- Upgrade systems and processes as required for enhanced functionality and performance
Qualifications:
- Experience with deploying managing and maintaining Windows Server, Software Windows Domains and Active Directory as well as Entra ID Connect for Azure connectivity
- Ability to install, maintain and monitor Virtualized platforms (VMWare and Hyper-V)
- Experience with VMWare ESX and Vcenter in redundant environments
- Well-rounded knowledge and experience with storage solutions (HPE , Nimble, MSA)
- Ability to design implement and maintain various disaster recovery solutions
- Proficiency in configuring, managing, and troubleshooting firewalls, switches, wireless access points, controllers and routers from various manufacturers.
- Ability to setup and monitor Firewalls, Routers, Switches and Wifi
- Ability to install and maintain security solutions such as Endpoint Security, Syslog databases and MDR solutions
- HPE servers and blade servers and chassis break/fix certification and experience highly desirable
- Industry certifications preferred but not required (CCNA, MCSE, Server+, VMWare, Veeam, HPE)
- Desktop troubleshooting, diagnosis and problem resolution
Applicants must also have the following skills:
- At least six years experience relevant IT Experience
- At least three years working for an MSP, VAR or Integrator
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Ability to identify problems and suggest solutions
- Ability to clearly communicate and with co-workers, customers and collaborate with vendors
- Ability to start and finish a support ticket or a project self-sufficiently
- Ability to prioritize problems and resolve them
- Ability to take and give instruction
Willingness to be trained in hardware and software technologies.
- Please send full resume and list of certifications.
