Company Description

Pricon Enterprise Technologies, established in 1985, is a trusted leader in technology consulting and services. We specialize in delivering comprehensive solutions including Enterprise Storage, Virtualization, Resilient Network Infrastructure, Data Center Technologies, and Lifecycle Management. With a commitment to 24/7 support and uncompromised service, Pricon caters to enterprise, small and mid-sized businesses, government, and educational sectors. Our mission is to provide scalable and innovative technology solutions designed to support the growth and efficiency of our clients.

Role Description

This is a full-time on-site role located in Anaheim, CA, for a System Engineer / IT Support professional. The role involves designing, implementing, and maintaining system infrastructure; troubleshooting technical issues; and providing day-to-day system administration. The System Engineer / IT Support professional will also offer technical support to ensure the stability, efficiency, and security of IT systems.

Responsibilities:

Install, maintain, update, and monitor Servers (physical and virtual), Rack and Blade systems, Network Equipment, Firewalls, Switches, Backup Hardware and Software, operating system updates and patches in various environments
Provide technical assistance with desktop hardware and software including Microsoft Office 365
Resolve issues for clients via phone, on site, or remotely
Provide onsite break/fix service when necessary
Recommend hardware and software improvements
Track customer issues and resolutions
Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences.
Maintain meticulous client specific documentation
Upgrade systems and processes as required for enhanced functionality and performance

Qualifications:

Experience with deploying managing and maintaining Windows Server, Software Windows Domains and Active Directory as well as Entra ID Connect for Azure connectivity
Ability to install, maintain and monitor Virtualized platforms (VMWare and Hyper-V)
Experience with VMWare ESX and Vcenter in redundant environments
Well-rounded knowledge and experience with storage solutions (HPE , Nimble, MSA)
Ability to design implement and maintain various disaster recovery solutions
Proficiency in configuring, managing, and troubleshooting firewalls, switches, wireless access points, controllers and routers from various manufacturers.
Ability to setup and monitor Firewalls, Routers, Switches and Wifi
Ability to install and maintain security solutions such as Endpoint Security, Syslog databases and MDR solutions
HPE servers and blade servers and chassis break/fix certification and experience highly desirable
Industry certifications preferred but not required (CCNA, MCSE, Server+, VMWare, Veeam, HPE)
Desktop troubleshooting, diagnosis and problem resolution

Applicants must also have the following skills:

At least six years experience relevant IT Experience
At least three years working for an MSP, VAR or Integrator
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Ability to identify problems and suggest solutions
Ability to clearly communicate and with co-workers, customers and collaborate with vendors
Ability to start and finish a support ticket or a project self-sufficiently
Ability to prioritize problems and resolve them
Ability to take and give instruction

Willingness to be trained in hardware and software technologies.

Please send full resume and list of certifications.

Pricon Enterprise Technologies

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System Engineer / IT Support