IT Analyst - Frisco, TX
Why AllerVie Health?
Millions of people live with allergies, asthma, and complex immunological conditions that quietly disrupt their daily lives - from poor sleep and chronic discomfort to limits on how they work, move, and show up for the people they love. Too often, care is fragmented, reactive, or focused on managing symptoms instead of truly improving quality of life.
AllerVie Health exists to change that. Our mission is simple but powerful: help patients achieve and maintain better health - free from the symptoms and suffering that hold them back. Through comprehensive, personalized care, we support patients at every stage of their journey, delivering real relief and measurable improvements in how they live day to day.
As a growing healthcare organization, we’re expanding access to specialized allergy and immunology care across communities - and building teams that make that impact possible. Whether you’re in a clinical, operational, or corporate role, your work directly supports patients getting their lives, energy, and confidence back. If you’re motivated by meaningful work and want to be part of a mission you can feel, we’d love to meet you.
About You:
You’re energized by purpose-driven work and believe progress happens through accountability, collaboration, and integrity.
You take ownership of your work, care about doing things the right way, and bring a positive, people-first mindset to how you support teams. You advocate for better systems and decisions that ultimately improve patient care.
If you’re excited to do meaningful work that supports something bigger than yourself, we’d love to connect.
Role Overview
We are looking for an entry-level IT Analyst who is eager to learn, take ownership, and grow into a broader IT operations and infrastructure role over time. This is not a passive helpdesk role. You will be expected to actively troubleshoot, figure things out, and contribute to improving how IT operates across a distributed healthcare organization You will support over 60+ locations across multiple states, working closely with IT leadership to maintain service levels, manage assets, and improve processes.
If you’re looking for a place to learn quickly, take on real responsibility early, and grow your IT career beyond basic support, this role is built for that path.
What You’ll Be Responsible For
IT Support & Ticket Management (25%)
- Triage, troubleshoot, and resolve IT support tickets using Freshservice
- Support end users with issues related to workstations, printers, network connectivity, and basic systems access
- Maintain and improve SLA performance
- Contribute to and build out internal knowledge base documentation
Asset Management (High focus initially)
- Track, manage, and maintain inventory of IT assets (laptops, peripherals, etc.)
- Support device provisioning, imaging, and deployment
- Assist with onboarding and offboarding processes
- Help establish more structured and scalable asset management practices
Projects & Process Improvement (20%)
- Identify recurring issues and suggest improvements
- Assist with IT projects related to endpoint management, standardization, and operations
- Help document and improve internal IT processes
- Take initiative to automate or streamline repetitive tasks where possible
What We’re Looking For
- Mindset (Most Important)
- Strong ownership mentality—you don’t wait to be told what to do
- Curious and eager to learn; willing to figure things out independently
- Comfortable working in a fast-paced, evolving environment
- Takes pride in solving problems and improving systems
Experience
- High school diploma required
- 0–2 years of experience in IT support, helpdesk, or similar role OR strong personal interest/experience working with computers (building, troubleshooting, etc.)
- Exposure to Windows environments and basic troubleshooting
Nice to Have
- Experience with ticketing systems (e.g., Freshservice, ServiceNow, Jira)
- Experience with device imaging and endpoint setup
- Familiarity with Active Directory or basic user/account management
- Healthcare IT experience (not required)
What Success Looks Like (First 6 Months)
- Consistently meets or improves IT ticket SLAs
- Takes ownership of asset inventory and helps bring structure to tracking and deployment
- Contributes to knowledge base and reduces repeat issues
- Demonstrates initiative by identifying and solving problems without constant direction
Growth Opportunity
This role is designed as a starting point into IT Operations and Infrastructure. High performers will have the opportunity to grow into broader responsibilities across systems, infrastructure, and general IT operations over time.
Why Join AllerVie?
When you join AllerVie Health, you become part of a purpose-driven team dedicated to transforming lives through compassionate allergy care. We recognize and value the experience, perspective, and commitment you bring to our mission. In return, we offer competitive compensation and comprehensive benefits that empower you to thrive. This support enables you to give your best to the patients who count on us every day.
Benefits:
- Medical, Dental, and Vision Insurance Plans
- Employer HSA contribution
- Employer-Paid Life Insurance
- Supplemental benefit offerings
- 401(k) Plan with employer match
- Generous PTO and paid holidays
Learn About Us:
Career Page
: Open Positions - AllerVie Health
LinkedIn: https://www.linkedin.com/company/allervie-health/posts/?feedView=all
Instagram: https://www.instagram.com/allerviehealth/
AllerVie Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
