Status: 3-6 month contract (likely extended)
Job Title: IT Help Desk Administrator
Location: On-Site in Fairview, OR
Salary: $27-$30/hr
Start Date: ASAP
Schedule: Monday-Friday 5:00 AM - 2:00 PM
About the company:
We are a leading provider of innovative material handling solutions, offering a broad range of high-quality products designed to improve efficiency and safety in industries such as warehousing, logistics, and manufacturing. With decades of expertise, we are dedicated to delivering cutting-edge solutions that optimize productivity and streamline operations for businesses around the world.
Our products, including lifting equipment, attachment systems, and specialized tools, are engineered for durability and reliability, helping companies achieve higher operational performance while reducing downtime. We work closely with our customers to understand their unique needs, providing tailored solutions that meet the demands of ever-evolving industries.
At the heart of our mission is a commitment to innovation and sustainability, ensuring that our solutions not only enhance business outcomes but also contribute to a safer and more environmentally responsible future. Through advanced technology, a skilled team of professionals, and a customer-centric approach, we are proud to be a trusted partner for businesses striving to excel in material handling.
IT Help Desk Administrator:
Our client is seeking an IT Help Desk Administrator to deliver reliable technical support while serving as a key connection point between IT and employees across the organization. This role is ideal for a service-oriented professional who enjoys troubleshooting technical issues, improving support processes, and ensuring a smooth technology experience for both onsite and remote users. The ideal candidate is proactive, detail-oriented, and skilled at balancing hands-on technical support with strong communication and problem-solving abilities.
This role is onsite in Fairview, Oregon working Monday-Friday.
IT Help Desk Administrator Responsibilities:
- Provide day-to-day technical support for employees across North America, troubleshooting hardware, operating systems, and business applications.
- Manage and prioritize incoming requests through the help desk system, ensuring timely resolution and strong user communication.
- Configure, deploy, and maintain Windows desktops, laptops, and tablet devices using standard system images and application packages.
- Diagnose and resolve issues related to desktop software, Microsoft Office tools, email systems, and third-party business applications.
- Perform user administration tasks including account setup, access changes, password resets, and general user assistance.
- Troubleshoot VPN connectivity, remote access issues, and printing problems across networked environments.
- Maintain system documentation, knowledge articles, and support procedures to improve service delivery and operational consistency.
- Monitor system alerts and coordinate escalations with broader IT teams when advanced support or infrastructure intervention is required.
- Assist with device repair, maintenance, and lifecycle management to extend asset usability and reduce replacement costs.
- Deliver a customer-focused IT support experience for both onsite and remote employees while adhering to established service standards.
IT Help Desk Administrator Qualifications:
- 3+ years of experience providing IT help desk, desktop support, or end-user technical support in a business environment.
- Strong experience supporting Windows operating systems, desktop and laptop hardware, and common workplace productivity software.
- Experience managing service tickets through a help desk or ticketing platform while meeting defined service levels.
- Familiarity with user account administration, access management, and basic identity or directory services.
- Experience troubleshooting VPN connectivity, remote access tools, and network printing environments.
- Exposure to enterprise or business applications such as ERP platforms, SaaS tools, or custom internal applications.
- Understanding of IT service management practices such as incident tracking, escalation procedures, and documentation standards.
- Strong problem-solving skills with the ability to diagnose issues across hardware, software, and connectivity environments.
- Excellent communication and customer service skills with the ability to support both technical and non-technical users.
- Ability to collaborate across IT teams while maintaining organized documentation and operational procedures.
