The Opportunity
HealthEZ is seeking a Help Desk & Network Administrator to join our growing IT team. This hybrid role will provide hands-on end-user support while also administering and enhancing our infrastructure — with a strong emphasis on MS Windows Server services, Microsoft Azure Network components, Microsoft 365, and Entra ID, and a good grasp on identity management. You’ll play a key part in supporting our modern cloud-first environment, ensuring security, reliability, and a great user experience. This is an onsite/hybrid position. Our office location is Bloomington, Minnesota.
What You Will Do - Help Desk & User Support
- Provide Tier 1 & 2 technical support for desktops, laptops (Windows/Mac), mobile devices, printers, and peripherals.
- Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, remote tools, and in-person.
- Manage support tickets from creation to resolution, ensuring timely follow-up and thorough documentation.
- Microsoft Cloud Administration
- Administer Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and related services.
- Manage Azure Active Directory / Entra ID for user accounts, roles, security groups, and conditional access policies.
- Assist with Azure Virtual Machines, Azure networking, and resource management.
- Support identity and access management, MFA, SSO, and security compliance requirements.
- Network & Systems Administration
- Maintain and troubleshoot network infrastructure (LAN/WAN/Wi-Fi, firewalls, switches, VPN).
- Support and maintain VMware virtual environments and Windows Server infrastructure.
- Assist with system monitoring, patching, backups, and disaster recovery.
- Projects & Process Improvements
- Participate in IT projects, technology rollouts, and process improvement initiatives.
- Develop and maintain IT documentation for systems, configurations, and procedures.
- Research, recommend, and implement tools and solutions to enhance performance, security, and efficiency.
Qualifications
What we expect from you - 3+ years of experience in technical support and/or system/network administration.
- Strong knowledge of
- Microsoft Azure administration and services
- Microsoft Windows Servers
- Microsoft 365 suite administration
- Entra ID / Azure Active Directory
- Windows workstation & macOS environments
- Experience with
- VMware administration
- TCP/IP networking fundamentals
- Cisco switches/routers (preferred)
- Remote access tools (VPN, RDP, etc.)
- Anti-virus/malware solutions (CrowdStrike experience preferred)
- VoIP/phone system support (8x8 experience a plus)
- Excellent troubleshooting skills, proactive problem-solving mindset, and ability to work independently and collaboratively.
- Strong communication and interpersonal skills with the ability to build rapport across the organization.
We make healthcare EZ!
Additional Opportunity Details:
Target Hourly Rate Compensation Range for this role is $55,000-$70,000*
- Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.
Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.
HealthEZ recognizes its responsibilities under federal, state, and local laws requiring non-discriminatory employment practices. All employment decisions, practices and procedures will be carried out without regard to race, color, creed, religion, sex (including pregnancy), sexual orientation, national origin or ancestry, age, marital status, disability, family status, status with regard to public assistance, or any other characteristic protected under applicable local, state, and federal laws.
