Overview

Minco is a global provider of thermal solutions, temperature sensing and control, and flex circuit solutions for medical, aerospace, defense, oil and gas, power generation, and other high-reliability applications. Our experienced team couples advanced product technologies, expert design and engineering services, and a deep understanding of our customers’ applications to provide comprehensive solutions that meet exacting requirements for quality, reliability, and performance.

Minco has an outstanding opportunity for you to join our IT team as a full-time IT Support Specialist. The IT Support Specialist I provides front-line, on-site technical support to end users across the organization. This role is responsible for supporting Windows operating systems, Microsoft applications, printers, and general day-to-day IT support needs.

This position is customer-facing and requires strong communication skills, technical aptitude, and a service-oriented mindset.

Responsibilities

Provide on-site and remote technical support for end-user hardware, software, and peripheral issues
Troubleshoot and support Windows operating systems
Support Microsoft applications and services, including Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
Install, configure, and maintain desktops, laptops, monitors, docking stations, and printers
Diagnose and resolve common workstations, printing, and connectivity issues
Respond to and document help desk tickets
Perform user account support tasks such as password resets and basic Active Directory requests
Assist with the Windows 10 to Windows 11 upgrade project, including device readiness, upgrades, and post-upgrade support
Escalate complex or unresolved issues to senior IT staff as appropriate
Follow established IT policies, procedures, and security best practices
Maintain a high level of professionalism and customer service when supporting end users
Other duties as assigned

Skills

Qualifications

Required

Working knowledge of Windows operating systems
Familiarity with Microsoft Office / Microsoft 365 applications
Basic understanding of printers, peripherals, and workstation hardware
Basic understanding of networking protocols and configurations
Strong troubleshooting, communication, and customer service skills
Ability to work independently as well as collaboratively within a team environment

Preferred (Not Required)

Experience supporting Microsoft 365 environments
Experience in imaging and upgrading devices with Microsoft Operating Systems
Familiarity with ticketing systems and IT asset management tools
Exposure to Active Directory user and computer management
CompTIA A+ or similar entry-level IT certification

Qualifications

Associate degree in information technology or equivalent work experience
1–3 years of experience in an IT support, help desk, or desktop support role

Work Environment

General office environment
This position is On-Site

Pay Range: $50,000-$62,000 annually

At Minco, we pride ourselves on our commitment to our employees. That is why we consciously seek to provide you with benefits and services that help balance work life and personal life, as well as assist with your personal and professional growth. We offer a competitive wage and benefits package, including tuition reimbursement, health and dental insurance, life insurance, and paid time off. We are located one block from the bus line, and we offer free parking.

To Apply: Please complete the application online through Employee Self-Service OR at www.minco.com/careers. If you need assistance applying, please contact Human Resources.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Minco Products, Inc is an E-Verify- ITAR employer.

Applicants for this position must be legally authorized to work in the United States without company sponsorship

Minco Products, Inc

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IT Support Specialist