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IT Support Specialist I
Location: Brooklyn Park, MN, 55445
Level: Entry (I)
Brief Description
Supports overall information systems planning, implementation, and administration in a variety of IT functional areas. Follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. Provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary. Installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices. Routinely tests and monitors IT system performance to ensure system security and reliability. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Essential Functions
- Follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks.
- Provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.
- Installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.
- Routinely tests and monitors IT system performance to ensure system security and reliability.
- Provide hands-on support for Windows-based desktop, laptop, and tablet PCs.
- Perform PC repair and troubleshooting.
- Install, update, and repair software on organization systems.
- Support mobile devices and MDM software, such as Microsoft Intune.
- Manage Microsoft Office 365 and Exchange Online.
- Set up workstations with computers and peripheral devices (printers, scanners, etc.).
- Monitor and maintain inventory.
- Diagnose and solve technical issues.
- Communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
- Ensure compliance with internet security and data privacy principles.
- Attend educational workshops and complete HIPAA and other compliance training.
- Perform other duties as assigned by management.
Qualifications And Requirements
- Knowledge of a wide range of PC computer systems, software, applications, hardware, networking, and communications.
- Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
- Awareness of current technological developments/trends in the area of focus.
- Records maintenance skills.
- Ability to provide direction to resolve technological issues.
- Strong interpersonal and communication skills, with the ability to work effectively in a diverse community.
- Ability to diagnose computer problems and coordinate hardware, software, and/or network solutions.
- Ability to analyze and resolve basic computer problems.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Thorough understanding of departmental and company procedures and policies.
- Proficient with Microsoft Office Suite or related software.
- Ability to learn industry-specific SaaS platforms and provide support.
Competencies
- Administrative Support
- Computer Maintenance
- Computer Troubleshooting
- IT Support Specialist I [IT10000852]
- Reliable Medical Supply
- Hardware Installation
- Issue Resolution
- IT Administration
- IT Support
- Network Monitoring
- Server Administration
- Software Installation
- Software Maintenance
- Network Troubleshooting
- Issue Tracking
Physical Requirements
- Regular attendance is essential.
- Ability to set up workstations with computers and peripheral devices.
- Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
- Ability to attend educational workshops as needed or assigned.
Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) is illegal and will not be tolerated. In addition, we will provide reasonable accommodations (changes to the way things are normally done at work) to applicants and employees who need them for medical or religious reasons, as required by law.
