IT Helpdesk Engineer
Tampa, Florida
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
This role is an IT Helpdesk Engineer providing frontline technical support to both internal users and external clients as part of a global support team. This role supports a hybrid IT environment (including Azure and Citrix), handles day to day service requests and escalations, and contributes to infrastructure stability through troubleshooting, monitoring, and problem management. The role requires solid IT support experience, strong communication skills, and a service focused, proactive approach to resolving technical issues.
This role will be office based 4 days a week, with 1 day a week working from home.
What will you be doing?
The Engineer’s day-to-day activities may include, but are not limited to:
• Thin Client issues (Wyse/Dell) via management portal
• Various MFP related issues and troubleshooting
• Okta / Login issues, Citrix issues, Password resets
• Starters, Leavers, Moves/Changes as per procedure
• Email tasks, forwards, distribution lists etc
• Shipping equipment (Laptops, Printers, etc)
• RCC (ERP) tickets (Note apart from some basic tasks in the ERP, passwords, printers etc. these tickets will all be escalated)
• Provide technical support in a hybrid infrastructure environment including Azure IaaS, PaaS and SaaS
• Support management of Virtual machines, Virtual networks, Network security groups, etc
• Technical fault analysis and troubleshooting of Azure VM hosted business systems
• Undertake root cause analysis of incidents and follow up through the Problem Management processes to ensure identified remedial actions are undertaken to prevent further reoccurrence
Who are we looking for?
• Service minded attitude
• Previous IT support experience and good understanding of Windows, Mac OS, IOS and Android, Wyse/Dell
• Understanding of Azure, MDM, Office365 and Teams
• Experience with Citrix is desirable
• Excellent problem-solving skills and a deep understanding of troubleshooting
• A customer centric approach, with a can-do attitude taking care of practical issues around the office
• Excellent spoken and written English
Why come and work with us at Systal?
As part of the Systal team you will receive a competitive salary & benefits package including Medical, Dental, Vision, Short-Term & Long-Term Disability, Life Insurance, 401(k), & Direct Deposit.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal Technology Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Systal Technology Solutions expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.
