About us: Doodie Calls, LLC. provides portable sanitation services for residential, construction sites, special events and disaster relief. We believe that each staff member plays a vital role in our success, and we foster an environment of mutual respect. Our goal is to see our employees thrive and grow, as their success is our success. Whether in the field or in office, our dispatch team, district managers and office managers are consistently available to provide support and guidance. We believe in the power of collaboration and mutual support.

Job Summary: Doodie Calls is seeking a motivated and service-oriented IT Support Technician to join our growing team. This role will provide frontline technical support to our employees, assist with onboarding and provisioning of devices, and ensure timely resolution of technical issues across the organization. This position is ideal for someone with hands-on experience in Tier 1/2 IT support who thrives in a fast-paced, people-driven environment.

Job Classification: Full-time, salary-exempt under the Fair Labor Standards Act

Location: St. Petersburg, FL

Pay Range: $50,000 to $60,000 annual

Responsibilities:

Provide Tier 1/2 support for end-users via in-person, phone, and ticket-based systems
Set up, configure, and deploy laptops, iPads, iPhones, and related accessories
Support onboarding processes, including account setup, hardware provisioning, and orientation walkthroughs
Troubleshoot hardware, software, connectivity, and basic network issues
Assist with maintaining inventory of IT assets and tracking assignments
Manage user accounts in systems such as Microsoft 365, Teams, and other SaaS platforms
Document issues and resolutions in the ticketing system to support ongoing knowledge sharing
Escalate complex issues to higher-tier support or external vendors as needed
Provide basic training and guidance to users on IT tools and best practices

Qualifications/Requirements:

1–3 years of hands-on experience in an IT support role (Tier 1/2) required
Familiarity with Windows, macOS, iOS, and Android operating systems
Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
Basic understanding of networking concepts and troubleshooting (Wi-Fi, VPN, DNS, etc.)
Strong communication and customer service skills
Ability to prioritize tasks and manage time effectively
High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred
Relevant certifications (CompTIA A+, ITIL, Microsoft, etc.) are a plus
Nice to have:
- Experience supporting field teams or mobile workers
- Familiarity with SaaS-based environments and remote support tools
- Knowledge of MDM tools

Benefits:

A dynamic and fast-growing environment where your work directly impacts the business
Opportunity to learn and grow in a tech-forward company
Collaborative team and leadership support
401(k) & 401(k) matching
Health Insurance
Dental Insurance
Life insurance
Paid time off
Vision insurance
Employee Assistance Program
Supplemental Plans

We are a veteran-friendly employer and proudly welcome applications from those who have served in the U.S. Armed Forces.

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Doodie Calls

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IT Support Technician