The Company

For over 45 years Robertson Fuel Systems, a HEICO company, continues to be the world leader in the design, development, and manufacturing of crashworthy fuel systems. The Company’s technology, experience, and capability in fuel containment are paramount to both its defense and civil customers. Engineered to help prevent post-incident fires, its fuel solutions save lives.

Reporting Relationship

The Information Technology (IT) Support Technician reports to the Director, IT.

The Position

The mission of every Robertson employee is to execute their responsibilities with the #1 goal of saving and protecting the lives of service members across the globe. The Information Technology (IT) Support Technician is responsible for the support of end users and the technology they use. Support requests are received via email, phone, help desk tickets and/or in person. Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the organization as well as external channels to vendors and manufacturers.

Duties & Responsibilities

Work closely with, and at the direction of, the Director, IT to perform daily tasks related to the support and maintenance of, and collaboration with, technology users in every
Become familiar with IT technologies, solutions, and network designs specific to
Install and support peripheral IT hardware such as monitors, keyboards,
Manage and track progress of issues via a Help-Desk ticket management
Install, configure, upgrade and troubleshoot approved software packages such as Windows, Office, and other business applications.
Performs hardware troubleshooting, replacement, and upgrades to existing computer equipment as needed.
Effectively present information and respond to questions from
Provide telephone, in-person and online support to end-
Perform virus and malware
Provide updates, status and completion information to managers and/or users, via voice, e-mail or in-person communication.
Escalate problems to software or hardware venders when
Provide initial training on systems and
Rotate and log back-up
Identify and resolve problems in a timely manner; gather and analyze information skillfully; proactively look for ways to improve and promote quality and demonstrate accuracy and thoroughness in work product
Adhere to Export Control and Technology Control Plan (TCP) as applicable to job function
Adhere to Compliance Plan and Employee Policy Manual

Please note this job description is not designed to cover nor contain a static listing of activities, duties or responsibilities. Additional duties may be assigned.

WENCOR

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IT Support Technician