Title:
Technical Help Desk (temporary)
Must be able to work onsite in the office five days per week.
Job Responsibilities
- Provide technical support for workstations, printers, phones, and software (especially Windows OS, MS Office, and Google Suite, SharePoint, Azure Portal)
- Install, configure, and maintain PCs, laptops, and mobile devices for employees.
- Assist users with troubleshooting, password resets, and general IT support, covering a mix of Tier 1 and Tier 2 issues.
- Manage A/V tools and provide support for virtual meetings, including conferencing and phone systems.
- Demonstrate strong communication, organization, and customer service skills when working with end users.
- Work independently, handle multiple tasks at once, and adapt to a fast-paced environment.
- Provide support for both hybrid and remote work setups.
- Handle onboarding and offboarding activities, including account creation and deactivation.
- Experience working with a ticketing system and handling escalations as needed.
- Perform light scripting or automation tasks when required.
Preferred
- Familiarity with ITIL/ITSM practices or similar frameworks.
- Microsoft or other relevant technical certifications.
