Job summary
The IT Support Specialist is the primary point of contact for technical support within the organization. This role is responsible for providing timely and effective assistance to end users by troubleshooting hardware, software, and network-related issues, ensuring minimal disruption to business operations. This position is an on-site position, Monday through Friday with hours of 8:00 am to 5:00 pm.
Job Responsibilities:
- Serve as the primary support contact for all IT-related incidents and inquiries via phone, email, chat, or ticketing system (Zendesk).
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for both in-house and remote users.
- Install, configure, maintain, and troubleshoot computers, printers and other peripherals, and common business applications.
- Provision and deprovision user accounts, perform password resets and resolve access issues for users.
- Document all support activities, resolutions, and follow-ups in the ticketing system.
- Monitor system alerts and respond to incidents as required.
- Provide basic training and guidance to users on IT systems and best practices as needed.
- Work with the company’s MSP (Managed Service Provider) as needed to resolve more complex issues.
- Maintain and troubleshoot the company’s VoIP phone system, working with the vendor’s support team on more complex issues.
- Patience and professionalism at all times when dealing with users of all technical levels
- Other duties as may be assigned.
Education/Experience
- Diploma or degree in Information Technology, Computer Science, or a related field (equivalent experience will be considered)
- 3+ years of experience in an IT technical support role
- Experience with Active Directory and Entra, Exchange, and user/mailbox management
- Strong knowledge of Windows operating systems (desktop and server) and their troubleshooting
- Strong familiarity with Microsoft 365, basic networking concepts, and common business applications
- Excellent problem-solving and analytical skills, as well as strong verbal and written communication skills
IT Support Specialist continued:
- Experience supporting remote users and mobile devices
- Familiarity with VMWare helpful but not required
Skills/Competencies
- Multitasking: Ability to juggle two or more projects simultaneously, self-starter.
- Analytical: Strong problem-solving and time management skills.
- Communication Skills: Ability to effectively communicate the solution and remain calm under pressure.
- Effective verbal and written communication skills.
- Excellent interpersonal skills interacting successfully with management and team’ members. Customer focused mindset.
- Ability to work both independently and as part of a team.
- Strong attention to detail and documentation.
Job Location
The location of this job is in our Sarasota, Florida office.
Work Environment
This position is in a climate-controlled office setting, seated at a computer.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Sedentary and physical activity requires reaching, bending, kneeling, stooping, pulling, carrying, balancing, lifting up to 30 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
- Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
- Required to stand, walk (or otherwise be mobile).
- Ability to deal with stressful situations as they arise.
Stewart Signs is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Stewart Signs strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Stewart Signs complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
