Company Description
We’re one of the fastest-growing technology providers in the region, known for building lasting partnerships with our clients and delivering white-glove service. We rarely lose clients because we invest in real relationships, move fast, and always follow through.
If you’re looking for more than just a job, and want to be part of a company where your work genuinely matters, you have opportunities to advance and contribute, your team has your back, then you’ll fit right in here.
Why You’ll Love Working Here
Our team is close‑knit, supportive, and genuinely enjoys working together. We prioritize the well-being of every employee and foster a work environment where people feel valued, encouraged, and heard. Our clients are down‑to‑earth, appreciative, and treat us like a true extension of their business. We believe in doing great work, helping great people, and having fun along the way.
What You’ll Be Doing
This is a full‑time, hybrid role located in Bradenton, FL for a Tier 2 IT Support Specialist. It’s a hands‑on technical role with plenty of variety and opportunities to grow. You’ll spend your time:
- Answering support calls and responding to tickets with professionalism and clarity
- Troubleshooting issues remotely and on‑site as needed
- Managing and supporting Windows 11, Windows Server, and Active Directory
- Handling Microsoft 365 user administration, licensing, and email management
- Performing malware remediation and general endpoint health tasks
- Monitoring client alerts and responding to issues proactively
- Troubleshooting firewall, VPN, and network connectivity problems
- Supporting backup systems, reviewing alerts, and resolving issues
- Collaborating with senior engineers on projects, upgrades, and deployments
- Learning new technologies and working toward certifications with our support
This is a high‑impact role where your technical expertise directly contributes to client satisfaction and the quality of our service.
What We’re Looking For
- A motivated, customer‑focused technician who communicates clearly
- 2–4 years of IT support or help desk experience (Tier 1.5–2)
- Strong troubleshooting skills across Windows desktops, servers, networking, and Microsoft 365
- Comfortable working independently and as a team, taking ownership, and following through
- Professional, friendly, and able to support business users at all levels
- Organized and able to manage multiple tickets and priorities
- Experience in MSP environments is a plus, but not required
- Industry certifications (A+, Network+, Security+, Microsoft) are a plus
- Valid driver’s license for occasional on‑site visits
What We Offer
- Competitive pay plus goal-based bonuses
- Excellent health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing training, mentorship, and career growth opportunities
- A team that supports you, celebrates your wins, and helps you grow
