JOB REQUIREMENTS: Job Description: The City of Racine has received a
grant to provide computers to low-income residents and teach them how to
use them. This position is to provide specialized technical support and
basic computer repair services for those receiving the laptops. We want
to ensure everyone in the City of Racine can easily use a computer to do
the things they need to do such as homework, research information
important to them, find and apply for a job, complete online forms, and
partake in telehealth. This is very impactful work because as a Smart
City, the City of Racine is working to improve the lives of a city\'s
citizens and increase economic development through appropriate use of
technology. Position Purpose: Under the direction of the Chief
Information Officer, this position will help teach others how to
properly maintain the laptop and troubleshoot computer issues, and how
to use a computer securely (including online). Expected Student Outcome:
Gain experience teaching people (especially vulnerable or underserved
populations) digital literacy skills by being calm, patient, and
understanding of where they are in their learning. Provide training
materials around computer security and maintenance. Increase in training
Skills With Hands-on Experience. Experience Working For a City
government and making an impact on the community. Network with
professionals in the field. Gain confidence for classroom learning and
future internship/career opportunities. Essential Duties: Review
suspected broken laptops to determine if you can \"fix\" them without
taking them apart or if they need to be returned for warranty. If
fixable, then fix them. Learn how to teach people (especially vulnerable
or underserved populations) computer skills in a considerate, kind, and
approachable way. Teach first time computer owners, security and
maintenance of devices, including. Support with home connectivity.
Advanced security training including virus software and security.
Assistance with hardware and software issues others are unable to
resolve. Creating training (handouts, videos, etc.) and aggregating
materials. Research anything you don\'t know how to do and ask
appropriate questions for guidance. Other duties as assigned around
technical support of the grant. Environmental/Working Conditions of the
Position: Sitting at a desk in an air-conditioned/heated office.
Physical Demands of the Position: Sitting and typing at a terminal while
viewing a computer screen. Equipment Used: Telephones, computer with
associated peripherals, and software. Expected Work Schedule: Schedule
will be determined after hiring. The position is for up to 8 hours per
week. Applicant must be available to receive and then train during the
day Monday Friday 8:00 a.m. - 5:00 p.m. and up to 9:00 p.m.. Would
prefer an intern that is interested in working for more than one
semester, to allow continuity of ideas and thought. This job description
is intended to identify essential duties and also illustrates other
types of duties that may be assigned. It should not be interpreted as
describing all of the duties that will be required of an employee or be
used to limit the nature and extent of assignments that an individual is
required to perform. In addition to the responsibilities and duties
listed, it is expected that employees maintain a consistent and reliable
attendance record. Job descriptions are subject to revision at any time
at the discretion of the City of Racine. The City of Racine is an Equal
Opportunity Employer. City of Racine residents are encouraged to apply.
In compliance with the Americans with Disabilities Act, the City will
provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to
discuss potential accommodations with the employer. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Minimum qualifications: Currently
attend ng a two- or four-year college/university. Have completed at
least 2 classes in information technology or a similar field. Computer
literacy skills at an intermediate level. You might be able to receive
college credit for this internship. Please confirm with your school.
Valid Wisconsin driver\'s license. Preferred Qualifications: Experience
tutoring or training preferred. Bilingual Spanish. Please note: -All
possible preference will be given to City of Racine residents.
Knowledge, Skills, and Abilities Required: Understand basic laptop
troubleshooting, maintenance, and security skills. Willingness to learn
new skills and processes and follow them. Have enthusiasm for their
work. Be ambitious and willing to take the initiative. Kind, easy to get
along with, and collaborative disposition. Be civic minded. Be able to
work independently and maintain a strong commitment to teamwork. Have
Excellent Written And Oral Skills, Especially Regarding Training Others.
Enjoy working with others. Be flexible and willing to assist with other
tasks. Have strong organizational and time management skills. Be able to
take direction and receive feedback. Excellent computer skills (search
engine, websites), including Microsoft Office Suite including Word,
Excel, PowerPoint, Outlook, and Teams. Be willing to attend meetings and
provide training in the day, evening, and weekends. Knowledge, Skills,
and Abilities Preferred: Experience in a job, school, or volunteer
capacity with: Advanced maintenance, troubleshooting, and security of
Laptops. Teaching Others Computer Skills, Especially Vulnerable Or
underserved populations, including the elderly. Working one-on-one
collaboratively and looking for understanding and consensus. Working
with people of diverse backgrounds. Collaborating with individuals or
groups to accomplish tasks. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online
https://www.governmentjobs.com/careers/racinewi/jobs/5168358/it-trainer?page=1&pagetype=jobOpportunitiesJobs
