JOB REQUIREMENTS: Job Description: The City of Racine has received a

grant to provide computers to low-income residents and teach them how to

use them. This position is to provide specialized technical support and

basic computer repair services for those receiving the laptops. We want

to ensure everyone in the City of Racine can easily use a computer to do

the things they need to do such as homework, research information

important to them, find and apply for a job, complete online forms, and

partake in telehealth. This is very impactful work because as a Smart

City, the City of Racine is working to improve the lives of a city\'s

citizens and increase economic development through appropriate use of

technology. Position Purpose: Under the direction of the Chief

Information Officer, this position will help teach others how to

properly maintain the laptop and troubleshoot computer issues, and how

to use a computer securely (including online). Expected Student Outcome:

Gain experience teaching people (especially vulnerable or underserved

populations) digital literacy skills by being calm, patient, and

understanding of where they are in their learning. Provide training

materials around computer security and maintenance. Increase in training

Skills With Hands-on Experience. Experience Working For a City

government and making an impact on the community. Network with

professionals in the field. Gain confidence for classroom learning and

future internship/career opportunities. Essential Duties: Review

suspected broken laptops to determine if you can \"fix\" them without

taking them apart or if they need to be returned for warranty. If

fixable, then fix them. Learn how to teach people (especially vulnerable

or underserved populations) computer skills in a considerate, kind, and

approachable way. Teach first time computer owners, security and

maintenance of devices, including. Support with home connectivity.

Advanced security training including virus software and security.

Assistance with hardware and software issues others are unable to

resolve. Creating training (handouts, videos, etc.) and aggregating

materials. Research anything you don\'t know how to do and ask

appropriate questions for guidance. Other duties as assigned around

technical support of the grant. Environmental/Working Conditions of the

Position: Sitting at a desk in an air-conditioned/heated office.

Physical Demands of the Position: Sitting and typing at a terminal while

viewing a computer screen. Equipment Used: Telephones, computer with

associated peripherals, and software. Expected Work Schedule: Schedule

will be determined after hiring. The position is for up to 8 hours per

week. Applicant must be available to receive and then train during the

day Monday Friday 8:00 a.m. - 5:00 p.m. and up to 9:00 p.m.. Would

prefer an intern that is interested in working for more than one

semester, to allow continuity of ideas and thought. This job description

is intended to identify essential duties and also illustrates other

types of duties that may be assigned. It should not be interpreted as

describing all of the duties that will be required of an employee or be

used to limit the nature and extent of assignments that an individual is

required to perform. In addition to the responsibilities and duties

listed, it is expected that employees maintain a consistent and reliable

attendance record. Job descriptions are subject to revision at any time

at the discretion of the City of Racine. The City of Racine is an Equal

Opportunity Employer. City of Racine residents are encouraged to apply.

In compliance with the Americans with Disabilities Act, the City will

provide reasonable accommodations to qualified individuals with

disabilities and encourages both prospective and current employees to

discuss potential accommodations with the employer. \*\*\*\*\* OTHER

EXPERIENCE AND QUALIFICATIONS: Minimum qualifications: Currently

attend ng a two- or four-year college/university. Have completed at

least 2 classes in information technology or a similar field. Computer

literacy skills at an intermediate level. You might be able to receive

college credit for this internship. Please confirm with your school.

Valid Wisconsin driver\'s license. Preferred Qualifications: Experience

tutoring or training preferred. Bilingual Spanish. Please note: -All

possible preference will be given to City of Racine residents.

Knowledge, Skills, and Abilities Required: Understand basic laptop

troubleshooting, maintenance, and security skills. Willingness to learn

new skills and processes and follow them. Have enthusiasm for their

work. Be ambitious and willing to take the initiative. Kind, easy to get

along with, and collaborative disposition. Be civic minded. Be able to

work independently and maintain a strong commitment to teamwork. Have

Excellent Written And Oral Skills, Especially Regarding Training Others.

Enjoy working with others. Be flexible and willing to assist with other

tasks. Have strong organizational and time management skills. Be able to

take direction and receive feedback. Excellent computer skills (search

engine, websites), including Microsoft Office Suite including Word,

Excel, PowerPoint, Outlook, and Teams. Be willing to attend meetings and

provide training in the day, evening, and weekends. Knowledge, Skills,

and Abilities Preferred: Experience in a job, school, or volunteer

capacity with: Advanced maintenance, troubleshooting, and security of

Laptops. Teaching Others Computer Skills, Especially Vulnerable Or

underserved populations, including the elderly. Working one-on-one

collaboratively and looking for understanding and consensus. Working

with people of diverse backgrounds. Collaborating with individuals or

groups to accomplish tasks. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online

https://www.governmentjobs.com/careers/racinewi/jobs/5168358/it-trainer?page=1&pagetype=jobOpportunitiesJobs

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