Help Desk Specialist

Cedonix • Full-time • New York City Metropolitan Area, US • 3m ago

Company Description

Cedonix Technologies has been empowering enterprise and mid-market businesses since its founding in 2005, with headquarters in New York City. As a leader in Managed IT Services and cybersecurity solutions, Cedonix transforms technology into a strategic asset to ensure security, resilience, and competitive advantage. Cedonix prioritizes proactive and integrated cybersecurity at every level, from network design to endpoint protection, using tools like Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM). Dedicated to a custom and transparent approach, Cedonix acts as a strategic IT partner, aligning technology with organizational goals to protect data, minimize risks, and optimize operations.

Role Description

This is a full-time hybrid role for a Help Desk Specialist based in NYC, NY, with opportunities for partial remote work. The Help Desk Specialist will be responsible for providing technical support, troubleshooting hardware and software issues, configuring and managing user accounts, and resolving customer or internal IT concerns. Other duties include maintaining documentation, escalating complex technical issues, and ensuring a timely response to support requests to enhance user satisfaction and operational efficiency.

Qualifications

Technical expertise in IT troubleshooting, user account configuration, and IT service management tools
Strong knowledge of hardware, software, operating systems, and networking
Excellent problem-solving skills and the ability to resolve technical issues efficiently
Outstanding written and verbal communication skills to provide technical support to a diverse user base
Organizational and multitasking abilities to manage various support requests effectively
Prior experience in a help desk or IT support role is preferred
Certification such as CompTIA A+, Network+, or relevant technical certifications is a plus
Flexibility to work in a hybrid environment, splitting time between the NYC, NY office and remote work
May require travel to client locations (out of state), paid for by employer (25%).