Job Type

Full-time

Description

Lyons Magnus is a multi-national, multi-plant food and beverage manufacturer that invests in modern enterprise systems, analytics, and manufacturing technologies to support operational excellence across its locations.

The IT Support Technician provides first- and second-level technical support primarily at the Fresno Corporate Office, including production and warehouse operations, while also supporting users across multiple sites. This role delivers hands-on assistance for end-user devices, Microsoft-based systems, and business applications, ensuring reliable IT services for corporate, manufacturing, and mobile users.

Pay Range: $26.00 - $35.00 per hour

Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm

Schedule: Monday - Friday

Location: Fresno, CA

Travel Requirements: None

Work Environment Available: Office and production

Requirements

Core Responsibilities:

Provide first-level IT support and assist with advanced troubleshooting alongside senior IT staff
Respond to help desk tickets, emails, calls, and walk-up requests in a timely, professional manner
Support Windows laptops, desktops, printers, peripherals, and mobile devices
Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
Image, configure, deploy, and maintain end-user devices
Assist with device enrollment, compliance, and endpoint security tools
Support onboarding and offboarding (user accounts, devices, system access)
Assist remote users (sales, field staff) with VPN, connectivity, and hardware issues
Provide on-site support at the Fresno office (office, production, warehouse) and assist remote locations as needed
Escalate issues with clear documentation and troubleshooting details
Document issues, resolutions, and procedures
Support IT projects, hardware refreshes, and system improvements

Knowledge, Skills And Abilities

Windows 10 and Windows 11
Microsoft 365 (Outlook, Teams, OneDrive, Excel)
Apple iOS devices (iPhone and iPad)
Networking concepts (DNS, DHCP, TCP/IP)
User account management (Active Directory and Entra ID)
Strong customer service, communication, and teamwork skills
Ability to troubleshoot issues logically and follow established standards
Detail-oriented and highly organized
Ability to prioritize and manage multiple tasks
Ability to work both independently and as part of a team

Preferred Qualification

Experience supporting manufacturing or industrial environments
Intune / MDM
Endpoint security tools (EDR/AV)
VPN clients and remote access solutions
Experience with:
Active Directory (user accounts, password resets, group membership)
Imaging / device deployment
Hardware rollouts or refresh projects
Working understanding of:
DHCP vs static addressing
DNS basics
Wired vs wireless troubleshooting
VLANs
Experience using a ticketing system and following documented processes
Ability to explain technical issues to non-technical users
Certifications:
CompTIA A+
CompTIA Network+ or Security+
Microsoft fundamentals certifications

Required Qualifications

1-3 years of experience in an IT support, help desk, or technical support role
Strong working knowledge of Windows 10/11
Experience supporting Microsoft 365
Familiarity with PC hardware, peripherals, and printers
Strong customer service and communication skills

Additional Information

Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more. If you meet these requirements and are eager to join a dynamic company poised for further growth, please respond with your cover letter, and salary requirements.

To learn more about Lyons Magnus, LLC its products and core values, visit www.lyonsmagnus.com or follow us on Instagram or LinkedIn

Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

This organization participates in E-Verify.

Lyons Magnus

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