Description

We’re seeking an experienced Full-Time IT Support Specialist to provide ongoing technical support across our systems and platforms. This role is ideal for someone highly technical, dependable, and able to work independently in a remote environment while supporting day-to-day operations.

Responsibilities

Provide daily IT support and troubleshooting for users and systems
Support Apple products and macOS environments
Assist with A1 implementation and ongoing system support
Manage and support the hawkeandco.com website (Shopify)
Provide ERP reporting and system support
Support software, hardware, and network-related issues
Implement and maintain security best practices, including access control, monitoring, backups, and updates
Assist with system setups, upgrades, and ongoing maintenance
EDI support and troubleshooting (major plus)

Requirements

Proven experience in IT support or systems administration
Strong technical and analytical problem-solving skills
Experience supporting Apple/macOS environments
Shopify and ERP experience preferred
EDI experience strongly preferred
Solid understanding of IT security principles and implementation
Ability to work independently and manage priorities
Highly responsive, detail-oriented, and reliable
Comfortable working full-time in a remote role

Why This Role

Full-time, stable remote position
Long-term opportunity with room for growth
Hands-on role across e-commerce, ERP, EDI, and security systems
Direct impact on business performance and system reliability

Interested?

Please send your experience, availability, and salary expectations.

Avancer Homes LLC - Genesis Day Training Center LLC

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IT Support Specialist (Remote)