Department: Guest Svc - IT
Location: Global
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
- Provides IT systems support, maintenance, monitoring, and software/equipment updates always to maintain optimal system performance and uptime.
- Assists the IT Officer to ensure security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.
- Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.
- Accurately updates current inventory documentation of IT equipment on board as necessary, and ensures sufficient working spares are in stock.
- Effectively assists the IT Officer in shipping and receiving company IT hardware per IT guidelines for proper tracking.
- Assists in ensuring Company IT equipment is deployed as directed or securely stored and maintained in working order.
- Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment as directed by the IT Officer.
- Always provides IT systems support per Service Level Agreement expectations and escalates to the IT Officer as necessary.
- Always responds to support requests promptly, prioritizing requests as directed by the IT Officer.
- Provides assistance and training for IT systems as needed.
- All duties must be completed following the company Core Values and all aspects of the Service Essentials program.
Skills, Knowledge & Expertise
- Minimum of two years’ experience in a similar role supporting a user network.
- A degree in Computer Science or a related field is preferred.
- Strong verbal and written communication skills in English.
- Proven ability to perform well under pressure while maintaining a positive and professional attitude.
- Solid technical writing skills to effectively communicate with second-level support and document systems as needed.
Personal Characteristics
- A strong understanding of exceptional guest service, with a genuine desire to deliver outstanding experiences.
- Highly motivated to excel in all aspects of the role.
- A personable communicator with excellent interpersonal skills and a warm, friendly, and caring demeanor.
- A natural ability to surprise and delight guests, enhancing their cruise experience at every opportunity.
- Committed to fostering courteous and professional relationships within a diverse and multicultural team environment.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your own comfortable single cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
