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Desktop Support Specialist

Gotham Technology Group • Contract • New York, NY, US • 1d ago

Title: Technical Desktop Support

Duration: Contract

Location: Onsite 5 days a week in NYC (10022)

Industry: Financial Services

Job Summary:

A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a strong background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporting both on-site and remote users.

Key Responsibilities:

Active Directory Management

Create, manage, and administer user accounts.
Add or remove users and computers from groups.
Update account attributes as needed.

Desktop Application Troubleshooting

Provide support for Adobe software, including troubleshooting PDF issues (opening, editing, merging, deleting).
Troubleshoot and resolve issues with Microsoft 365 apps, including Excel, Word, PowerPoint, Teams, and Outlook (desktop and mobile versions).
Resolve cache mode and other configuration issues in Outlook.

Web Browser Support

Assist with troubleshooting browser issues in Chrome, Firefox, and Edge.
Review system logs in Event Viewer to investigate app crashes, blue screens, or other errors.

Hardware Support

Build, image, and profile new PCs and laptops.
Install and swap RAM, video cards, and other hardware components in desktop computers.
Troubleshoot and support Zoom meetings, including conference room setup and virtual collaboration tools.
Replace printer toners, rollers, and troubleshoot printer jams.
Support Apple iPhone issues and troubleshoot scanning problems with Fujitsu and Konica scanners.
Perform hardware moves, PC/monitor swaps, and other related tasks.

Phone and Communication Systems Support

Configure and maintain Cisco phones, including adding/removing lines and setting up new user profiles.
Troubleshoot issues with headsets, handsets, and other communication equipment.

Support for Remote Users

Assist remote users with connectivity issues, including VPN and RDP troubleshooting on both Mac and PC.
Troubleshoot issues with Big-Edge F5 VPN and other remote access technologies.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong experience with Active Directory management (user accounts, groups, and attributes).
Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge).
Experience with hardware management and troubleshooting (PCs, laptops, printers, phones).
Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP).
Familiarity with phone system administration (Cisco, etc.).
Excellent communication and problem-solving skills.

Desired Skills:

Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups.
Familiarity with Apple iPhone troubleshooting.
Knowledge of Event Viewer for log analysis.
Ability to troubleshoot and configure devices for remote access.