Job SummaryWe are seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities.
This role involves hands-on configuration and development across major ServiceNow modules while contributing to pre-sales efforts, including proposal development and crafting Statements of Work (SOWs).
The ideal candidate will act as a trusted advisor, helping clients maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
Key Responsibilities- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, and ITAM.
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, and Software Asset Management.
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Collaborate with sales and delivery teams to draft proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Required Qualifications- 8-11 years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions.
- Excellent communication and stakeholder engagement skills.
Preferred Qualifications- PMP, Prince2, or equivalent project management certification.
Certifications- ServiceNow Certified System Administrator (CSA).
- Certified Application Developer (CAD).
- Two or more CIS certifications (ITSM, ITOM, ITAM, HAM/SAM, Discovery).
- ITIL Foundation certification.
