Manager, IT

EVPassport • Full-time • Santa Monica, CA, US • $110k - $130k / year • 10h ago

About EVPassport:

EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.

We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it.

Your Job Opportunity:

EVPassport is seeking a hands-on, highly skilled IT Manager to own and execute all aspects of internal IT operations and information security programs. This role serves as the primary technical point of contact for employees and stakeholders across the company and will report to the VP, Product.

In this role, you will provide direct, responsive support to both onsite and remote employees, ensuring all team members have a secure, seamless, and productive technology experience. You will be responsible for device lifecycle management, access provisioning, endpoint security, compliance operations, SaaS administration, and maintaining a strong IT and security posture as the organization scales.

You will also support initiatives related to SOC 2 compliance, risk management, and security controls, and collaborate closely with Cloud Engineering, HR, Legal, and external auditors.

This role is ideal for an experienced IT professional who is equally comfortable rolling up their sleeves to solve day-to-day support issues as they are designing secure, scalable IT systems.

KEY ROLES AND RESPONSIBILITIES:

Support comprehensive Information Security programs and initiatives aligned with SOC 2.
Document and improve security processes including IAM, incident response, asset protection, and vulnerability management.
Conduct periodic risk assessments and drive mitigation strategies.
Maintain and enforce security policies, standards, and operational guidelines.
Collaborate with technical teams to implement and monitor security controls.
Stay informed on emerging cyber threats and best practices.

Enterprise IT Operations & Administration

Serve as the primary point of contact for all internal IT needs; respond to and resolve requests for both onsite and remote employees.
Administer critical systems such as Okta, Google Workspace, Slack, and MDM platforms.
Own access management, provisioning, deprovisioning, and permission reviews.
Manage device lifecycle operations including procurement, imaging, deployment, repairs, and retirement.
Support and maintain office IT infrastructure (Wi-Fi, printers, conference rooms, network equipment).
Oversee procurement, budgeting, and vendor management for IT products and services.
Plan and execute IT projects including upgrades, migrations, and new system rollouts.
Implement and enforce IT operational policies and security standards.

Employee Support & Service Delivery

Provide Tier 1–2 technical support directly to employees, ensuring timely and clear communication.
Address issues related to hardware, software, VPN, networking, SaaS systems, and account access.
Support both in-office staff and remote employees across multiple locations and time zones.
Lead new-hire onboarding from device setup to account provisioning, and manage offboarding workflows.
Maintain accurate IT documentation, support resources, and knowledge base content.

Systems Administration & Infrastructure

Manage identity and access management (IAM) across systems, applying least-privilege principles.
Oversee device security, compliance enforcement, endpoint health, and patching.
Monitor system performance, availability, and operational health.
Troubleshoot office infrastructure and ensure reliable connectivity.

Security & Compliance

Enforce MFA, endpoint protection, password standards, and privileged access controls.
Support SOC 2 audits and customer security questionnaires.
Detect and assist with remediation of IT-related security incidents.
Maintain an accurate asset inventory and perform periodic access and compliance audits

Additional projects as may be assigned by the Company.

Required Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
3-5+ years of hands-on experience in IT management, IT operations, or IT security roles.
Strong understanding of SOC 2, security controls, and audit practices.
Proficiency administering Okta, Google Workspace, and modern SaaS ecosystems.
Experience with macOS, Windows, and MDM tools (Kandji, Jamf, Intune, Mosyle, Meraki).
Strong troubleshooting skills across networking, identity, devices, and SaaS platforms.
Excellent communication, customer service, and cross-functional collaboration skills.
Ability to multitask, prioritize, and deliver under deadlines in a fast-paced environment.

Salary: $110,000 - $130,000 | Placement within this base salary range depends upon several factors, including prior relevant job experience and skill set.

This role will be based out of our Santa Monica office full-time.

Our Values:

EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values:

Customer Obsessed – Relentlessly focused on delivering seamless experiences.
Trust by Default – Acting with transparency and integrity.
Own the Outcome – Taking full responsibility for delivering results.
Growth Mindset – Continuously learning, improving, and embracing challenges.
Anything is Possible – Challenging conventional thinking to drive innovation.
Practice Kindness – Building a culture of respect, collaboration, and mutual support.