Information Technology Support Technician

T3 Trading Group • Full-time • New York City Metropolitan Area, US • $60k - $75k / year • 2d ago

IT Support Technician (Multi-Office)

Locations: New York, NY • Millburn, NJ

Position Type: Full-Time | On-Site Support Across Multiple Offices (Primarily NYC)

We are seeking a motivated IT Support Technician with hands-on experience to provide technical support across our multi-entity organization. This role involves a blend of hardware setup, software support, basic networking, and on-site assistance across several office locations. The ideal candidate is proactive, detail-oriented, and comfortable interacting with employees at all levels.

Responsibilities

Set up, configure, and maintain workstations, laptops, peripherals, and office hardware
Perform basic hardware assembly, including building or upgrading computers when needed
Provide on-site technical support across our Millburn, Matawan, and NYC offices
Troubleshoot issues related to operating systems, common software applications, and user accounts
Assist with WiFi/network connectivity, VPN setup, and general networking support
Support user onboarding: account creation, permissions, and software installation
Handle equipment moves, light physical tasks, and office tech logistics
Maintain accurate documentation, ticket updates, and hardware inventories
Collaborate with internal teams to support IT projects and system improvements
(Optional/Preferred) Assist with basic Python scripting, automation tasks, or network configuration

WordPress / Portal Support :

Perform routine updates, plugin reviews, and user/access changes
Assist with troubleshooting portal login and permission issues
Coordinate with external developers when issues require escalation

Qualifications

2+ years of IT support, help desk, or technical operations experience
O365 / Entra / In-tune management experience
Strong understanding of PC hardware, and troubleshooting techniques
Working knowledge of Windows, mac, and linux systems.
Familiarity with enterprise networks, CCNA/Network+ a bonus
Excellent communication and customer service skills
Ability to perform light physical work (e.g., moving computer equipment, running cables)
Reliable transportation and ability to travel to multiple office locations as needed
Bonus skills: Python, PowerShell/Bash scripting

Why Join Us

This role provides the opportunity to support a dynamic, high-growth, multi-entity organization with exposure to diverse systems, trading environments, and modern IT infrastructure. You’ll gain hands-on experience across hardware, networking, and systems support while contributing directly to smooth business operations.