About ICE Consulting:

ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

Position Overview:

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.

Key Responsibilities:

Provide technical support to users, addressing and resolving hardware and software issues
Assist in the maintenance and administration of servers and networks
Document and track support requests using ticketing systems
Conduct training sessions for users on IT best practices and system usage
Manage and maintain asset inventory of hardware and software
Support the implementation of security protocols and monitoring systems

Requirements

Qualifications:

4+ years of hands-on experience in user support and systems administration
Bachelor's degree in Computer Science, Information Technology, or a related field
Proficiency in Windows and Apple operating systems
Working knowledge of server systems, particularly Windows Server (2008/2012)
Experience with cloud services such as Office 365 and Google Workspace
Familiarity with MDM solutions and security protocols
Excellent troubleshooting skills and ability to work under pressure
Strong communication skills and a customer service-oriented mindset
Ability to adapt to rapidly changing technology and business needs

Benefits

401(k) with company match
Company Paid Holidays
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources

ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

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User Support & Junior Systems Administrator

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