Job Details
Description
JOB TITLE: Software Support Analyst I
FLSA STATUS: Non-Exempt
DEPARTMENT: CXIT
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Remote
TRAVEL: 40 - 50%
Essential Duties & Responsibilities
- Deliver, install, and set up computer systems, including software installation and network cabling.
- Design and deploy IBM systems, including servers, storage solutions, and related infrastructure.
- Configure and optimize hardware components to meet performance and capacity requirements.
- Collaborate with architects and other stakeholders to ensure alignment with overall IT strategy.
- Perform regular maintenance tasks, updates, and patches on IBM systems to ensure security and reliability.
- Troubleshoot and resolve hardware and software issues promptly, providing technical support to end-users and IT teams.
- Monitor system performance and implement proactive measures to prevent potential problems.
- Work closely with network engineers, database administrators, and other IT professionals to integrate IBM systems seamlessly with the overall infrastructure.
- Collaborate on cross-functional projects to implement new technologies and enhance existing systems.
- Maintain comprehensive documentation of IBM system configurations, changes, and troubleshooting procedures.Generate regular reports on system performance, issues, and resolutions for management and relevant stakeholders.
- Implement and enforce security measures for IBM systems to protect against unauthorized access and data breaches.
- Ensure compliance with industry standards and regulations related to IBM systems.
- Stay abreast of the latest IBM technologies, updates, and best practices.
- Provide training and knowledge sharing sessions for IT staff to enhance their understanding and proficiency in managing IBM systems.
Minimum Qualifications (education And Experience)
- 1 year of customer service experience
- IT support experience preferred
