Job Details

Description

JOB TITLE: Software Support Analyst I

FLSA STATUS: Non-Exempt

DEPARTMENT: CXIT

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Remote

TRAVEL: 40 - 50%

Essential Duties & Responsibilities

Deliver, install, and set up computer systems, including software installation and network cabling.
Design and deploy IBM systems, including servers, storage solutions, and related infrastructure.
Configure and optimize hardware components to meet performance and capacity requirements.
Collaborate with architects and other stakeholders to ensure alignment with overall IT strategy.
Perform regular maintenance tasks, updates, and patches on IBM systems to ensure security and reliability.
Troubleshoot and resolve hardware and software issues promptly, providing technical support to end-users and IT teams.
Monitor system performance and implement proactive measures to prevent potential problems.
Work closely with network engineers, database administrators, and other IT professionals to integrate IBM systems seamlessly with the overall infrastructure.
Collaborate on cross-functional projects to implement new technologies and enhance existing systems.
Maintain comprehensive documentation of IBM system configurations, changes, and troubleshooting procedures.Generate regular reports on system performance, issues, and resolutions for management and relevant stakeholders.
Implement and enforce security measures for IBM systems to protect against unauthorized access and data breaches.
Ensure compliance with industry standards and regulations related to IBM systems.
Stay abreast of the latest IBM technologies, updates, and best practices.
Provide training and knowledge sharing sessions for IT staff to enhance their understanding and proficiency in managing IBM systems.

Minimum Qualifications (education And Experience)

1 year of customer service experience
IT support experience preferred

i3-Milestone

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Software Support Analyst I