IT Security Analyst is responsible for performing day-to-day cybersecurity tasks and remediations as well as performing second level support to the Nascentia Helpdesk. Working directly under the Manager, Information Security, this position will be responsible for providing end-user support to Nascentia Health employees as a working member of the Helpdesk and as a member of the Information Security team.
Information Security Responsibilities
- Analyze security logs for anomalies and communicate findings to manager
- Respond to Cybersecurity incidents at any given time of day
- Identify and remediate issues with patch management deployment
- Audit network and infrastructure for weak points and work with manager to remediate
- Assist with maintaining virtual servers, backups, networking equipment and all other infrastructure to reduce downtime
- Attend continuing education sessions as assigned
- Maintain, update, compile and review reports for various cybersecurity, IT infrastructure and network management tools including but not limited to: Antivirus, Patch management, firewalls, email and DNS protection systems and investigate any identified compromises
- Escalate issues in a timely manner to department leadership
- Assist with vulnerability assessments, penetration tests, and risk assessments.
- Perform troubleshooting, corrective action, problem escalation and communication when necessary
- Update Knowledge Base with well-written and illustrated articles
Help Desk Responsibilities
- Answer and respond to all calls and emails coming into the Helpdesk to ensure none are missed.
- Act as a member of the technical support team for Nascentia’s workforce to provide assistance for all IT hardware and software
- Perform troubleshooting, corrective action, problem escalation and communication when necessary
- Log all support requests in the incident tracking system and document all actions to include all follow up conversations, troubleshooting steps, and resolution
- Follow up with users after incident resolution
- Perform installs, upgrades, moves, and changes for computer workstations, mobile devices, software, printers, and other peripheral devices
- Perform and ensure proper installation of cables, operating systems, and appropriate software
- Travel to organization’s locations/offices as instructed
- Assist with administration and management of company owned devices
- Provide courteous, responsive, respectful, and knowledgeable customer service
- Provide technical training and orientation to users as needed
- Provide problem resolution in a timely manner in order to ensure downtime for Nascentia workforce is minimal
- Work a rotating On-Call schedule which includes nights and weekends
- Provide daily updates to management of the current status of the IT Infrastructure
- Perform other related duties as assigned by management
Job Qualifications:
- Bachelor’s Degree or 4+ years IT Support experience preferred.
- In-depth knowledge of: Windows Operating Systems, Android Operating Systems.
- Basic knowledge of: Windows Servers, MS Office, Virtual Servers, Network Structure & Security, Active Directory, Antivirus.
- Experience with Intrusion Detection Systems and security logs
- Problem Solving/Analysis & Attention to Detail
- Strong Technical, Communication and Organization skills
- Sense of Urgency
- Excellent customer service skills and ability to maintain good employee relations
Physical Requirements
- Speech, visual, and hearing ability sufficient to express and comprehend written and verbal communication
- Ability to sit or stand 80 percent of the day
- Ability to lift 40 pounds
Bloodborne Pathogens Exposure Determination Category
Category III
Compensation & Benefits
Competitive Salary [This position is an S02 exempt position with a min-max rate of: $66,129 -$76,590/annually]
with:
- Retention Bonuses
- Internal Mentoring Program
- 401K with generous Employer match
- On-Site Gym (free for all employees)
- Potential Hybrid Position (Partial Work From Home)
- Medical, Dental, Vision plans
- Tuition Reimbursement
- Partially funded HSA
- Employee Recognition Platform
- Paid Time Off, Holidays, Sick and Extended Sick Leave
- Short/Long term Disability
- Employee Assistance Program (EAP)
- Much More!
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About Nascentia Health
Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.
Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.
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Nascentia Health is an Equal Opportunity Employer (EOE)
Employment is contingent upon negative results of a pre-hire drug screen and background check clearance
