IT Security Analyst is responsible for performing day-to-day cybersecurity tasks and remediations as well as performing second level support to the Nascentia Helpdesk. Working directly under the Manager, Information Security, this position will be responsible for providing end-user support to Nascentia Health employees as a working member of the Helpdesk and as a member of the Information Security team.

Information Security Responsibilities

Analyze security logs for anomalies and communicate findings to manager
Respond to Cybersecurity incidents at any given time of day
Identify and remediate issues with patch management deployment
Audit network and infrastructure for weak points and work with manager to remediate
Assist with maintaining virtual servers, backups, networking equipment and all other infrastructure to reduce downtime
Attend continuing education sessions as assigned
Maintain, update, compile and review reports for various cybersecurity, IT infrastructure and network management tools including but not limited to: Antivirus, Patch management, firewalls, email and DNS protection systems and investigate any identified compromises
Escalate issues in a timely manner to department leadership
Assist with vulnerability assessments, penetration tests, and risk assessments.
Perform troubleshooting, corrective action, problem escalation and communication when necessary
Update Knowledge Base with well-written and illustrated articles

Help Desk Responsibilities

Answer and respond to all calls and emails coming into the Helpdesk to ensure none are missed.
Act as a member of the technical support team for Nascentia’s workforce to provide assistance for all IT hardware and software
Perform troubleshooting, corrective action, problem escalation and communication when necessary
Log all support requests in the incident tracking system and document all actions to include all follow up conversations, troubleshooting steps, and resolution
Follow up with users after incident resolution
Perform installs, upgrades, moves, and changes for computer workstations, mobile devices, software, printers, and other peripheral devices
Perform and ensure proper installation of cables, operating systems, and appropriate software
Travel to organization’s locations/offices as instructed
Assist with administration and management of company owned devices
Provide courteous, responsive, respectful, and knowledgeable customer service
Provide technical training and orientation to users as needed
Provide problem resolution in a timely manner in order to ensure downtime for Nascentia workforce is minimal
Work a rotating On-Call schedule which includes nights and weekends
Provide daily updates to management of the current status of the IT Infrastructure
Perform other related duties as assigned by management

Job Qualifications:

Bachelor’s Degree or 4+ years IT Support experience preferred.
In-depth knowledge of: Windows Operating Systems, Android Operating Systems.
Basic knowledge of: Windows Servers, MS Office, Virtual Servers, Network Structure & Security, Active Directory, Antivirus.
Experience with Intrusion Detection Systems and security logs
Problem Solving/Analysis & Attention to Detail
Strong Technical, Communication and Organization skills
Sense of Urgency
Excellent customer service skills and ability to maintain good employee relations

Physical Requirements

Speech, visual, and hearing ability sufficient to express and comprehend written and verbal communication
Ability to sit or stand 80 percent of the day
Ability to lift 40 pounds

Bloodborne Pathogens Exposure Determination Category

Category III

Compensation & Benefits

Competitive Salary [This position is an S02 exempt position with a min-max rate of: $66,129 -$76,590/annually]with:

Retention Bonuses
Internal Mentoring Program
401K with generous Employer match
On-Site Gym (free for all employees)
Potential Hybrid Position (Partial Work From Home)
Medical, Dental, Vision plans
Tuition Reimbursement
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, Sick and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!

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About Nascentia Health

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen and background check clearance

Nascentia Health

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IT Security Analyst