Director of Technology Strategy & Operations
Location: Remote or Hybrid (depending on location)
Employment Type: Full-time
Pay Range: $150,000 – $200,000 per year
About Milberg
Milberg Coleman Bryson Phillips Grossman (“Milberg”) is a global plaintiffs’ firm that has recovered over $50 billion for clients across complex litigation in antitrust, securities, consumer protection, financial fraud, defective products, environmental litigation, and data privacy. For more than 50 years, we’ve stood up to corporate power and advanced the rights of individuals through innovation, integrity, and purpose.
Our technology ecosystem reflects that same spirit. We leverage a fully cloud-based infrastructure built around Salesforce (Litify), AWS (Docrio), Microsoft 365, and a growing portfolio of custom API integrations that connect marketing automations, legal operations, and third-party systems into a unified, intelligent workflow.
Position Overview
The Director of Technology Strategy & Operations will serve as a strategic bridge between executive leadership, technology teams, and practice groups—ensuring that Milberg’s systems, data, and processes drive both performance and purpose.
This role is ideal for a strategic yet hands-on leader who thrives at the intersection of technology, business, and law. The right candidate brings an analytical mind, a deep understanding of the “why” behind every decision, and the ability to translate complex operational needs into scalable, technology-driven solutions.
A strong background in the legal industry—whether through firm operations, litigation support, or legal technology management—is required for initial consideration.
Key Responsibilities
Technology Strategy & Operations
- Partner with technology and product leadership to plan, track, and report on initiatives focused on cost efficiency, productivity, and operational impact.
- Connect technology strategy to firm-wide business goals, ensuring alignment between Technology, Finance, HR, Legal, Marketing, and Operations.
- Lead roadmap and performance governance mechanisms (e.g., quarterly reviews, OKRs, and cross-departmental dashboards).
- Oversee cloud-based workflows leveraging Salesforce (Litify), AWS (Docrio), and Microsoft tools to optimize automation and transparency.
- Collaborate with external partners and vendors on system integration, custom API development, and modernization of firm-wide processes.
Product & Platform Leadership
- Drive technology adoption across legal and administrative departments to improve collaboration, case visibility, and data intelligence.
- Evaluate emerging tools (including AI applications) for operational efficiency and client service improvements.
- Bring a “product mindset” to legal technology—prioritizing projects based on measurable business and client value.
- Support innovation across marketing automation, client intake, and document lifecycle management.
Innovation & Transformation
- Pilot and scale new technology initiatives across business units.
- Build frameworks to prioritize high-impact innovations and ensure smooth deployment.
- Promote a culture of curiosity, purpose, and accountability—helping teams understand why processes evolve and how data informs better decisions.
Qualifications
- Bachelor’s degree in business, computer science, engineering, or a related field.
- 5+ years in product, strategy, or operations leadership—preferably within the legal industry or legal tech environment.
- Deep familiarity with cloud-based systems such as Salesforce (Litify), AWS, Microsoft 365, and workflow automation tools.
- Proven success leading cross-functional initiatives bridging technology and business teams.
- Strong analytical and problem-solving skills with the ability to convert complex issues into actionable strategies.
- Exceptional communication skills—capable of shifting seamlessly from technical detail to executive-level vision.
- Experience with project management including using software to track projects and report status to stakeholders.
- Comfortable in fast-paced, dynamic environments with evolving technology ecosystems.
Benefits
- Competitive base salary ($150,000 – $200,000, depending on experience)
- 401(k) plan with employer contribution
- Health, Dental, and Vision Insurance
- Firm holidays and paid time off
Equal Employment Opportunity Statement
Milberg Coleman Bryson Phillips Grossman, PLLC (“Milberg”) is an equal opportunity employer committed to inclusion and diversity. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.
We strongly encourage applicants from all backgrounds—especially those with a passion for legal innovation and technology—to apply.
