Helpdesk Consultant
Long term contract with opportunity to convert FTE
Shift - Monday-Friday 6 AM- 3 PM or 7 AM- 4 PM (one day on site in Chicago office-River North)
On site 1 day per week (after initial training period which is usually 1 month)
Description:
Provide professional and efficient Level I technical support to internal employees (customers) that are using proprietary applications as well as other client-server applications. Diagnose and resolve hardware and workstation configuration problems, routing calls to other support areas as necessary, alerting management where critical. This is primarily a phone support role.
Duties:
- Basic resolution and service delivery by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system
- Troubleshoot, isolate, and research problemrvice delivery
- Provide mainly phone support to end users
- Perform basic troubleshooting
- Use of tools, procedures, and customer relation techniques established for the HelpDesk team to support customers through telephone, remote access to the customer’s workstation.
- Document all probs, recommending solutions and escalating to a higher tier when necessary
- The analyst will also need to exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements.
Qualifications and Experience:
- Use of ServiceNow ticketing system
-Use of Active Directory
-Supporting Windows environment
-In person and remote support
- Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.
- Knowledge of, and ability to use, a corporate HelpDesk ticketing system.
- Knowledge of current Microsoft Operating Systems
- Excellent oral and written skills to interface with all user/technical communities within the company
- Understanding of financial business environments will increase the incumbent’s potential for success.
- Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.
Education:
College degree in a technical field of study relevant to the position and demonstrate capability to operate in a highly technical environment.
Pay Range depending on experience $30-35/Hour - OT Eligible
