Tier 1 IT Support Technician

Location: Lemont, IL (on-site)

Duration: 6+ months (extensions possible)

Pay Rate : $20/hr - $25/hr W2

Description/Overview: Tier 1 End User Support / Help Desk Technician to join their service desk team. This role will support internal customers with issues regarding user accounts, access and login to computer systems, and other daily user support needs.

Responsibilities:

Serve as a tier-1 point of contact for all user issues, reviewing support tickets and elevating priority to appropriate subject matter experts as needed
Assist users with account signup, renewal, and reactivation process
Provide technical support for macOS and Windows users
Providing users access to projects, groups, mailing lists, and Slack
Support issues with multi-factor authentication setup
Onboarding new users
Updating and tracking user-reported issues from submission to resolution
Fulfill other IT service catalog requests from internal customers as needed

Key Skills:

2+ years in a technical support role providing Tier-1 or Tier-2 support
Direct experience with ticketing software
ServiceNow preferred

Basic knowledge of Shell scripting or similar coding experience
Basic experience working in UNIX / Linux environments

Bonus Skills:

Microsoft Office suite
Hardware support experience (printers and other peripherals)

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