IT Support Engineer Level 2-3

BKS - Business Knowledge Systems • Full-time • Plainfield, IL, US • $65k - $75k / year • 2m ago

Business Knowledge Systems (BKS) is a local/regional provider of technology services. We provide complete solutions and services to assist businesses, small and large, with their technology needs. Your primary location will be in our Plainfield, IL office, where you will be an integral part of our team.

Culture: We believe strongly in our four Core Values -Commitment, Accountability, Respect, Excellence, and Teamwork. We believe that bringing together professionals who share these values helps to build a competent and cohesive team. We support one another, we learn from each other, and we work together to create an exceptional client experience. We often have fun doing it, too!

We are seeking motivated, driven, individual to join our rapidly advancing company. We currently have an open position for an IT Service Engineer to function as a support specialist, providing end user support as well as working on server and infrastructure projects. You will be working on an 8+ person team environment, providing Tier II support and Systems Administration. This is a full-time, salaried position with health benefits and retirement benefits. We strongly encourage ongoing certifications; training materials and testing are fully reimbursed.

IT Service Technician Job Responsibilities:

Escalation & Technical Support

Provide escalation support for tickets, resolving issues across desktops, servers, and networks.
Troubleshoot and resolve issues with Microsoft technologies including Office 365, Windows Server, and desktop operating systems.
Configure and support basic networking tasks such as switches, VLANs, firewalls, and connectivity.
Assist with remote access solutions such as VPNs
Manage and configure Azure solutions such as VDI's and Azure Servers.
Work closely with other team members, providing guidance and support as needed to ensure quick and accurate resolution for clients.
Act as technical expert for customers’ network
Provide a consistently professional and upbeat customer service experience for all new and existing customers through professional phone and email interaction
Provide timely resolution to technical tickets
Provide upgrades and project recommendations to the account manager

Project Assistance

Assist with IT projects and provide lead on some projects.
Desktop and laptop deployments
Office 365 migrations
Server maintenance and upgrades
New client onboarding

Essential Skills and Experience

2+ year in IT support and administration
2+ years Managed Service Provider experience preferred
Experience with Autotask PSA, Datto RMM and IT Glue is a plus
Experience with Office 365 and/or Microsoft Windows 10 / 11
Associates degree or equivalent in Computer Science, Information Systems, Engineering, or any other related field (MSCA, CCNA, etc.) is strongly preferred

Education:

HS/GED required
Associates or Bachelors’ degree preferred or comparable work experience

Necessary Knowledge, Skills, and Ability:

A genuine interest in IT and willingness to keep learning.
Excellent customer service skills
Works within company policy and is adaptive to changing process and procedures
Conscientious time management and organization skills, follow-up and follow through
Detail orientated with strong interpersonal skills along with ability to adjust to change
Outstanding professional communication skills, both written and verbal
Create clear and concise technical documentation
Demonstrated proficiency with Microsoft Word, Microsoft Excel
Knowledge of IT Managed Service Provider industry
Comfortable working in a fast-paced environment along with a positive attitude
Eager to self-learn and take ownership of your career
Must be proficient and fluent in the English language
Desire to expand knowledge into more advanced areas
Ability to research solutions and apply new skills on the job

Salary/Work Expectations: