IT Desktop Support Analyst Tier 2
On Site
Lake Forest, IL
Contract to Hire
USC/GC
NO AGENCIES PLEASE
Protege Hunters has an Immediate opportunity for a savvy IT Desktop Support Analyst Tier specialist. Ideal candidate will have a manufacturing background and a track record of providing advanced technical support and maintaining the operational efficiency of IT systems specifically within a manufacturing environment. The ideal candidate possesses a strong technical background, problem-solving skills, and a customer service-oriented mindset to ensure the smooth operation of IT infrastructure and enhance user satisfaction. This includes Office 365 configuration and end-user support for the entire office suite.
Required Skills
Qualifications/Requirements:
Education: Associate's Degree in Computer Science or a related field desired. CompTIA A+ certification preferred.
Experience: 3+ years of experience in a similar position. Previous experience with setup/troubleshooting thermal printers is a plus.
Technical Skills: Proficient in Microsoft Office applications and advanced understanding of computer systems (Windows & Mac) connected in LAN/WAN environments. Advanced knowledge of desktop/laptop and printer repair.
Communication Skills: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to effectively communicate technical information to non-technical people.
Problem-Solving: Motivated self-starter with strong problem-solving skills and the ability to interact effectively with people at all levels.
Multitasking: Ability to manage multiple tasks and work under pressure to meet deadlines.
- Language Skills: Ability to speak/understand Spanish is a plus.
System Maintenance and Configuration:
- Perform routine maintenance tasks such as software updates, system backups, and network configurations to ensure optimal performance and security within the manufacturing environment.
- Configure and install various computer and Windows servers, integrating new hardware and applications under the supervision of a senior engineer if needed.
- Deploy and configure hardware, including workstations, monitors, and peripherals.
- Support IT security measures and protocols, including antivirus updates and patch management.
- Handle escalated technical issues from Tier 1 support, providing in-depth analysis and resolution.
Maintenance: Maintain endpoint backup software and antivirus software.
Audio/Visual Support: Support audio and video equipment in conference rooms.
Equipment Management: Move computer and printer equipment as needed. Setup/configure computer equipment for onboarding and offboarding.
Asset Management: Maintain the Asset Management database to reflect current hardware allocation.
Special Projects: Work on special projects as needed.
Ticket Management: Review, prioritize, take ownership, and resolve IT requests from the ticketing system. Incidents and requests may be submitted via phone calls, emails, IMs, or in person.
Policy Enforcement: Work with Microsoft Intune to push out updates and policies to desktops and laptops.
Mobile Device Support: Setup and support Android scanners and tablets on the production floor.
- Compliance: Ensure compliance with company IT policies and security procedures.
- Provide remote and potentially on-site support for manufacturing equipment, workstations, servers, and other IT devices.
- Excellent Verbal and Written Skills are mandatory
Forward Resumes to Alex@protegehunters.com
