Technical Support Engineer - Government

IDR, Inc. • Full-time • San Diego, CA, US • 7m ago

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in San Diego, CA. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!

Position Overview/Responsibilities for the Technical Support Engineer:

The Technical Support Engineer will be responsible for managing and resolving challenging issues for client partners & customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. We are looking for an experienced engineer with a passion for excellence.

Required Skills for Technical Support Engineer

3+ years’ Experience supporting external customers with troubleshooting difficult technical issues
3+ years' Experience writing &debugging Object Oriented code in Java & JavaScript
Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering: Linux, Unix OR Microsoft Server
Must have experience within ServiceNow Platforms
Experience supporting any bi-directional automated integrations between two systems

Why IDR?

20+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row