Job Description:
Role Summary/Purpose: Reporting to the SVP, General Manager - OnePay, the SVP, Client Development Leader is responsible for partnering closely with the client and the business to drive strategic initiatives that positively impact the ongoing growth and profitability of the OnePay portfolio. This role provides leadership and strategic support across a complex mix of products/capabilities and serves as a liaison between the client and Synchrony's cross-functional teams.
Essential Responsibilities - Collaborate with the General Manager, internal stakeholders and the client to develop detailed growth strategies, action plans, and operating rhythms for the OnePay portfolio.
- Provide overall leadership of portfolio initiatives, business strategies, and products/capabilities to drive growth and achieve success metrics.
- Create sound strategy, processes, and rigor around potential and established product offerings integrated with the partner.
- Represent client initiatives, requests and interests with SYF key subcommittees and SYF leadership engagements.
- Deliver value-added analysis and reporting to client to evaluate and drive program performance.
- Provide leadership to ensure adherence with all external and internal Compliance and Regulatory requirements. Lead resolution of OnePay portfolio compliance and legal issues and document process improvements.
- Create and deliver tools and resources for the purposes of decision making, strategic discussions, evaluating key performance indicators and driving accountability.
- Develop/maintain strong working relationship with the client and key stakeholders.
- Partner with cross-functional teams in establishing strategies to support the portfolio and anticipate challenges/roadblocks.
- Perform other duties and/or special projects as assigned.
Qualifications/Requirements: - Bachelor's degree and minimum 10 years of equivalent work experience in the Financial Services and/or client management field; OR in lieu of degree, High School Diploma / GED and 14 years' experience in Financial Services and/or client management.
- Minimum of 5 years leadership experience in financial services or within industry.
- Minimum of 5 years' project /program management experience with the demonstrated experience handling leading multiple projects simultaneously
- Minimum of 5 years of client management experience/external market/client facing role with a proven track record of being able to drive growth and develop strong partner relationships.
- Minimum of 5 years' experience in delivering formal communications to either senior business leaders or key external business partners
- Minimum of 3 years' team leadership experience
- Strong overall knowledge of card business including risk, collections, operations, marketing and finance
- Strong financial acumen
- In-depth knowledge of how own function integrates within the business unit and of direct competitors (products/services).
- Skilled communicator who influences and negotiates with great latitude on outcomes.
- Significant travel required (may be up to 50%+)
Desired Characteristics: - MBA
- NYC/CT hub location preferred
- Extensive Financial Services and retail reporting experience
- Strong marketing, creative and analytical skills
- Ability to influence senior corporate decision makers
- Ability to effectively interface and represent Synchrony at the most senior levels in the client organization
- Ability to work in a matrixed environment
- eCommerce, and Payment Industry experience
- Excellent communication skills both written and verbal
- Ability to innovate and find creative solutions to meeting business goals
- Proven ability to work independently yet as key member and contributor to a broader team
Grade/Level: 15The salary range for this position is
200,000.00 - 330,000.00 USD Annual. This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice: - Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:Sales
