You'll own a book of roughly 100 existing Enterprise customers across the Northeast - about $4M in ARR - and you'll be measured on what you do with it: how fast customers reach real adoption, how cleanly they renew, and how much you grow them.

This is a high-velocity motion. You're not nursing a handful of accounts through year-long cycles; you're keeping a wide book moving - spotting the renewal that needs attention three quarters early, the team that's underusing what they bought, the adjacent use case nobody's asked about yet. Breadth is the job. The best people in this seat are organized, proactive, and relentless about working the whole book rather than the five accounts that shout loudest.

You're measured against three things, the same three every Enterprise AM is measured against:

Time to value - getting customers to meaningful adoption and depth of use inside what they already own. You drive this; you don't wait for it.
Secure renewal - retention, multi-year capture, and forecast accuracy across your book.
Upsell and cross-sell - expansion within your existing customers: more users, adjacent products, new use cases inside the relationships you already hold.

When an expansion grows large enough that running it well would pull you off the other 99 accounts, you partner with an Account Executive who runs that single cycle while you keep the rest of the book healthy. You source it, set it up, hand it off cleanly, and step back in as the relationship owner when it closes. Knowing when to pass and passing well is part of doing this job at a high level - it's how you protect the book, not a limit on what you close.
What good looks like in year one:

You know your book cold - which accounts are healthy, which are quietly at risk, and where the next expansion is hiding - without being asked.
Renewals are forecast accurately and captured early, not scrambled in the final 30 days.
You're generating expansion across the book consistently, not leaning on whichever pillar is easiest.
Your customers describe you as the steady, proactive presence who made the product work for them - not the person who showed up at renewal.

What you bring:

2-4 years in Account Management, Customer Success, or a comparable customer-facing commercial role, ideally in B2B SaaS.
A track record of carrying retention and expansion targets, not just managing relationships.
The discipline to run a wide book - prioritizing across many accounts, not going deep on a few.
Clear, direct communication with customers and internal partners, especially at the handoff between teams.
Comfort with CRM hygiene and accurate forecasting as a core habit, not an afterthought.

Experience selling or supporting IT, security, or remote-connectivity software.
A history of partnering with AEs or sales counterparts on larger deals.
Multi-year and multi-product expansion experience.

Required Travel: Up to 40% domestic

What we offer:

Work location is Remote, USA. (Ideal candidates are located in the WEST Region, USA)
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

Department Sales Locations Los Angeles Remote status Fully Remote Employment type Full-time Type of Job Non Student

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Enterprise Account Manager (WEST REGION) - Remote, USA