We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer's Digital Employee Experience (DEX) solution.
As a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments.
Responsibilities:
Lead Technical Strategy and Solution Architecture
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Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
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Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
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Identify areas of further system integration (API etc.) and assist with configuration
Drive Adoption and Technical Enablement
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Build, document and execute tailored technical onboarding and adoption plans
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Enable customers on advanced DEX platform capabilities-such as automation, dashboarding, and endpoint health analytics-to drive deeper platform use
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Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
Proactively Optimize Performance & Troubleshoot
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Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities
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Provide Validation and Health Check reports for existing customer environments
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Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
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Deliver technical value and report on measurable outcomes
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Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
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Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy.
Support Expansion and Growth Opportunities
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Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
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Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.
Technical Expertise:
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Become an expert in the TeamViewer product suite
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Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink).
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Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations.
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Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs.
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Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders.
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Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals.
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Strong troubleshooting, prioritization, and cross-functional coordination skills.
Qualifications:
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Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
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5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments.
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Experience with ServiceNow, ServiceNow integrations and API integrations
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Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus.
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Experience with large-scale environments (10,000+ endpoints) is highly desirable.
What we offer:
- Work location is Remote, USA.
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
- Open door policy
- We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
Department Customer Engineering Locations Clearwater Remote status Fully Remote
