1) Position Title: Help Desk Program Manager with Active Secret Clearance

Location: El Paso, TX (Onsite)

Duration: 12 Months Contract

Start Date: Immediate

Active Secret Clearance is required

Required Certifications (Must be current):

Overview:

We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is responsible for ensuring reliable, responsive IT support for a mixed workforce while maintaining compliance with federal standards.

This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.

What You’ll Do:

Serve as the primary point of contact for contract operations and client stakeholders
Oversee IT help desk support for a 250+ user environment
Ensure timely resolution of service tickets across desktop, network, and peripheral systems
Lead and manage help desk personnel, including a Lead Technician and support staff
Monitor performance metrics, service levels, and user satisfaction
Ensure compliance with federal and contract requirements
Coordinate staffing, scheduling, and continuity of operations
Oversee support of Windows environments, Microsoft Office, and Adobe products

Required Qualifications:

Thanks & Regards.

Nanda | Lead Talent Acquisition

Voice: (315) 961-4628

Email: nanda.k@clevanoollc.com

2) Position Title: Help Desk Lead with Active Secret Clearance

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