1) Position Title: Help Desk Program Manager with Active Secret Clearance
Location: El Paso, TX (Onsite)
Duration: 12 Months Contract
Start Date: Immediate
Active Secret Clearance is required
Required Certifications (Must be current):
- CompTIA Security+
- CompTIA A+
- Windows Computing Environment Certification (Windows 10/11 or equivalent)
- Microsoft Certification (Windows 10 or similar)
Overview:
- We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is responsible for ensuring reliable, responsive IT support for a mixed workforce while maintaining compliance with federal standards.
- This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.
What You’ll Do:
- Serve as the primary point of contact for contract operations and client stakeholders
- Oversee IT help desk support for a 250+ user environment
- Ensure timely resolution of service tickets across desktop, network, and peripheral systems
- Lead and manage help desk personnel, including a Lead Technician and support staff
- Monitor performance metrics, service levels, and user satisfaction
- Ensure compliance with federal and contract requirements
- Coordinate staffing, scheduling, and continuity of operations
- Oversee support of Windows environments, Microsoft Office, and Adobe products
Required Qualifications:
- Active Secret Clearance
- 5+ years of IT experience
- 3+ years managing help desk or IT support teams/contracts
- Strong understanding of enterprise IT support environments
- Experience supporting federal clients and regulated environments
Thanks & Regards.
Nanda | Lead Talent Acquisition
Voice: (315) 961-4628
Email: nanda.k@clevanoollc.com
2) Position Title: Help Desk Lead with Active Secret Clearance
Location: El Paso, TX (Onsite)
Duration: 12 Months Contract
Start Date: Immediate
Active Secret Clearance is required
Required Certifications (Must be current):
- CompTIA Security+
- CompTIA A+
- Windows Computing Environment Certification (Windows 10/11 or equivalent)
- Microsoft Certification (Windows 10 or similar)
Overview:
- We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience.
- You’ll act as both a senior troubleshooter and the operational backbone of the help desk.
What You’ll Do:
- Lead daily help desk operations and serve as primary escalation point
- Troubleshoot issues across desktops, networks, phones, and peripherals
- Provide support via phone, email, and in person
- Manage ticket flow and ensure timely resolution
- Support system environments including Windows OS, Microsoft Office, and Adobe products
- Mentor junior technicians and enforce best practices
- Assist with reporting and performance tracking
Required Qualifications:
- Active Secret Clearance
- 5+ years of IT support experience
- Experience in a lead, senior, or escalation support role
- Strong troubleshooting skills across desktop and network environments
Thanks & Regards.
Nanda | Lead Talent Acquisition
Voice: (315) 961-4628
Email: nanda.k@clevanoollc.com
