Job Title: Level 2 Help Desk Analyst

No C2C or 3rd party agencies accepted. Full time, W2 ONLY!

Job Summary:

The Level 2 Help Desk Analyst provides advanced technical support for end-user technology across a distributed environment. This role supports PCs, laptops, MacOS devices, peripherals, and business applications, and acts as a point of escalation for Level 1 support while working independently on assigned tasks.

Key Responsibilities:

Provide Level 2 support for client technology, including PCs, laptops, MacOS devices, hardware, peripherals, and applications
Troubleshoot and resolve escalated desktop, application, and device-related issues
Configure, install, and support PCs and peripherals for both home office and store environments
Deploy and support applications using enterprise device and software management tools
Package and update Windows, MacOS, and iOS applications using tools such as SCCM, JAMF, or similar platforms
Assist with device lifecycle management, including imaging, provisioning, and updates
Work with minimal supervision and demonstrate strong ownership of assigned tasks

Qualifications:

1+ years of experience providing PC and Mac desktop support, including time in a lead or advanced support role
1+ years of experience installing, configuring, and supporting PCs and peripherals in a large, distributed environment
1+ years of experience deploying applications using tools such as SCCM, JAMF, Microsoft InTune (Endpoint Manager), SMS, or similar solutions
Hands-on experience packaging and deploying applications for Windows, MacOS, and iOS
Self-motivated, self-directed, and able to work independently

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