Job Title: Level 2 Help Desk Analyst
No C2C or 3rd party agencies accepted. Full time, W2 ONLY!
Job Summary:
The Level 2 Help Desk Analyst provides advanced technical support for end-user technology across a distributed environment. This role supports PCs, laptops, MacOS devices, peripherals, and business applications, and acts as a point of escalation for Level 1 support while working independently on assigned tasks.
Key Responsibilities:
- Provide Level 2 support for client technology, including PCs, laptops, MacOS devices, hardware, peripherals, and applications
- Troubleshoot and resolve escalated desktop, application, and device-related issues
- Configure, install, and support PCs and peripherals for both home office and store environments
- Deploy and support applications using enterprise device and software management tools
- Package and update Windows, MacOS, and iOS applications using tools such as SCCM, JAMF, or similar platforms
- Assist with device lifecycle management, including imaging, provisioning, and updates
- Work with minimal supervision and demonstrate strong ownership of assigned tasks
Qualifications:
- 1+ years of experience providing PC and Mac desktop support, including time in a lead or advanced support role
- 1+ years of experience installing, configuring, and supporting PCs and peripherals in a large, distributed environment
- 1+ years of experience deploying applications using tools such as SCCM, JAMF, Microsoft InTune (Endpoint Manager), SMS, or similar solutions
- Hands-on experience packaging and deploying applications for Windows, MacOS, and iOS
- Self-motivated, self-directed, and able to work independently
