# SALES CALL QUALITY AUDITOR – $20/HR – MONDAY–FRIDAY
**CARMA WARRANTY – COMPLIANCE DEPARTMENT**
Are you detail-oriented, a good listener and someone who takes pride in doing things right?
Carma Warranty is hiring a **Sales Call Quality Auditor** to join our growing Compliance Department in Santa Ana, California.
Your responsibility will be to review recorded sales calls and help ensure our sales team follows approved scripts, accurately explains vehicle service contracts and treats customers fairly.
**THIS IS NOT A SALES POSITION.**
### RESPONSIBILITIES
- Listen to and evaluate recorded sales calls.
- Verify that sales representatives follow approved scripts and compliance guidelines.
- Ensure customers receive clear, accurate and honest explanations of vehicle service contracts.
- Identify potential compliance issues.
- Document findings and provide objective feedback to management.
- Help maintain high standards of customer service and professionalism.
### QUALIFICATIONS
- Excellent listening skills and attention to detail.
- Strong communication and organizational skills.
- Good judgment, integrity and professionalism.
- Basic computer skills.
- Dependable, punctual and a team player.
- Customer service, call center, quality assurance or compliance experience is a plus.
- Bilingual English/Spanish is a plus.
### COMPENSATION & SCHEDULE
- **$20 PER HOUR**
- Full-time position
- Monday–Friday
- 7:00 AM–4:00 PM
- Santa Ana, California
- On-site position — NO REMOTE WORK
### APPLY TODAY!
**Apply online at CARMAJOBS.COM**
**Text or call Robert Miller at 949.735.0093**
Join a growing company committed to integrity, accountability, professionalism and customer protection.
**CARMA WARRANTY**
