Claims Agent

Starting wage- $22 per hour

W-2 Paid Weekly
Medical, dental, vision benefits available after 60 days.

Job Summary:
We are seeking a detail-oriented and empathetic Claims Agent to join our growing team. Bilingual preferred, but not required. In this role, you will be the primary point of contact for customers and repair facilities navigating the claims process.

Key Responsibilities:
Take incoming calls from repair facilities and customers to assist with automotive claims.
Make outbound calls, as needed, to obtain required information for claims adjudication.
Review contract verbiage to properly and accurately educate customers on their coverage.
Manage email inboxes and upload necessary documentation to the claim.
Managing and tracking updates to claims on a spreadsheet.
Knowledge of or able to learn how to use claims management software (training will be provided.)
Able to de-escalate and be empathetic toward the customer’s grievances.

Qualifications:
Must have a minimum of 1 year of customer service experience. Call center experience a plus.
Excellent telephone etiquette and strong conflict-resolution skills.
Proficient with standard office software and claims management software.
Serve as the initial point of contact for service advisors to open new mechanical breakdown claims.
Enter detailed and accurate information from all calls in real time.
Interview repair facilities and customers to accurately document all concerns.
Look up customer accounts to verify active coverage and contract status.

Please text or call Robert Miller @ 9497350093 for more information.

Carma Warranty

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