Tandy Leather Factory is seeking a customer-focused Technical Support Specialist to help retail and online customers resolve technology and product-support issues. Troubleshoot point-of-sale systems, computers, connectivity, and e-commerce tools; document and escalate complex problems; and guide customers and colleagues through clear, practical solutions. Bring strong communication skills, sound troubleshooting habits, and an interest in supporting a maker-focused business. You'll work with store and corporate teams to keep systems running smoothly and help hobbyists, craftspeople, and professionals enjoy a helpful, reliable experience. Prior technical support or retail technology experience is preferred; training on Tandy products and systems will be provided.
Responsibilities
- Troubleshoot point-of-sale systems, computers, connectivity, and e-commerce tools.
- Assist store and corporate staff and customers with technical questions.
- Document support requests, solutions, and recurring issues in a ticketing system.
- Escalate complex technical issues to appropriate teams or vendors.
- Explain technical steps clearly and provide practical guidance.
- Help maintain reliable retail and online operations.
Required Skills
- Technical troubleshooting
- Customer support
- Retail point-of-sale systems
- E-commerce support
- Computer hardware diagnostics
- Windows operating systems
- Basic networking
- Ticketing systems
- Product knowledge
- Clear written and verbal communication
